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My report disappeared! What do I do now?
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By default, every report is open in
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a new window.
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Maybe you just moved to another window, to check you can:
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Option 1: Press Alt + Tab and see if there is
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another Infoview window (Internet Explorer icon) open.
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Option 2: Click on the bottom toolbar on
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every Infoview tab that you have, until you find the report you were working with.
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Note: If you are using Internet Explorer 7 or 8, you may need to check the tabs inside your browser as well.
An error has occurred : A timeout error has occured
Problem•
When navigating in BO, I get an error message "A timeout error has occured".
Solution
This occurs when Business Objects window is idle for a long time.
•If If you receive this message, click the above button to make Business Objects active again without needing to close and reopen it.
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503 Service Temporarily Unavailable
Problem
When hen you access the BO Infoview page, it displays a message "503 Service Temporarily Unavailable".
This is usually due to some BO server beeing unavailale either because of a crash or because of a scheduled reset.
Solution
- Check the IS IS Support Portal news sectionfor for BO news : it is possible the server unavailibility unavailability was scheduled or an explanation is posted.
- Try the alternative URL for Business Objects: http://frparboap1:8080/InfoViewApp/logon.jsp
Rich Client can not refresh BO report data
Problem : You can login BO server Via Rich client, but when you refresh the BO report, an error message will pop up:
“DBDriver failed to load : C:\Program files\Business objects\BusinessObjects Enterprise 12.0\win32_x86\dataaccess\connectionserver\dbd_oci.dll(The specified module could not be found.)”.(wis 10901)
Solution
- Logout, Login again and select the connection: frparboap1.ema.priv.rhodia.com:6400 (J2EE Portal) or frparboap2.ema.priv.rhodia.com:6400 (J2EE Portal). After you login, you will be able to refresh the data.
B. If yourf PC do not have above connection, follow the step to import the connection:
B1 B1. Login web Intelligence(priv:rhodia:http://boxi.priv.rhodia.com/InfoViewApp/logon:.jsp+),
In Preference --> Web Web Intelligence --> Select a default creation/editing tool:
Set Set option to “Desktop (Web Intelligence Rich Client required)”
B2
B2, Edit any BO report in folder "My Favorites", system will run the BO Rich Client to edit the report automatic.
B3 B3. Close all the Rich Client, and run Rich Client again, you will find the connect in logon windows
Technical info:
The two connection is saveda in folder C:\Users\Users%userid%%userid%\Documents\My Business Objects Documents\LocData
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Solution
Error is due to too many processes running on the BO server, usually due to a IT script problem. This is not specific to you and all users will have the same error.
Please notify the APPLICATIONS HELPDESKso customer support so they can solve the issue.
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Universe not found. (Error: WIS 00501)
Problem
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When navigating in BO, I get an error message "Universe not found, See your Business Objects administrator. (Error: WIS 00501)"
Solution
This is system-wide issue; affecting all users. Contact :APPLICATIONS HELPDESKcustomer support.
Can not download excel file (word document) from BOXI platform
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