Syensqo IS - Customer Support

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changes.mady.by.user Samuel KAPINGA

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Excerpt

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CRM First Steps

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Introduction to CRM

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00. Navigation & Collaboration Tools

 

Chatter



From Prospect to

Sales Processes

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01. Account & Contact Management

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02. Sales Planning & Account PlanVisit Report

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03. Opportunity Management

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04. QuotationQuote Management

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05. Market SegmentationCompetitive Insights Management

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06. Sales Reporting & AnalyticsAccount Plan Management

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07. Commercial Roadmap

 

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Managing Customer Needs

Sales Reporting & Analysis

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08. Complaint Lead Management

09. Sample Request Management
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Contract Management



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Service Processes

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10. Customer Request Complaint Management

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11. Mobility Sample Request Management

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12. Voice of the Customer Request Management

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13. Webforms

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14. Transactional Pricing

Customer Specific Requirement


Other Processes

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15. User Creation TemplateNPS - Voice of the Customer

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16. Contract ManagementMobility

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17. Novecare Price Advisor(Obsolete) Commercial Roadmap

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18. Customer Specific Requirement(Obsolete) Transactional Pricing

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19. Competitive Insights & Competitors

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20. Cross BU Leads

 

Market Segmentation




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