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Overview

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In this section, you will find information about how to send a visit report internally, to Solvay contacts, through Salesforce.

 

 

Concerned profiles:

     

ALL

All except Strategic Marketing


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Step By Step

Share a Visit Report

Image AddedDavid has the 2 possibilities for sharing a visit report with participants:
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•David decides to share the Visit Report in the both ways.

Share a Visit Report internally

Image AddedDavid wants now to share the VR with internal colleagues
Image AddedHe opens the visit report he wants to share
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Image AddedHe clicks on the button Send Report internally
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Image AddedDavid can now edit the information before definitely send the VR to the customer
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Image AddedDavid doesn’t remember who is accountable for the Product he discussed with the Customer… No problem ! He is automatically added to the Internal Report as CC !
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Image AddedDavid has also the choice of the template language and for the attachments to be included or not.
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Image AddedFinally, David verifies the title and content of the email and adapts the text if needed.


Now, past and future actions are listed at the end of the visit report email body





A new field, Unmet Needs was added to enter keywords and description of Customer Unmet Needs.


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Image AddedOnce the visit report is ok for him, he clicks on Send Report Internally

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