This article is on how to handle requests for user unlock/password reset and validity extension in WGP system.

Identifying the issue:

User requirement in clear in these tickets where the user will state if the need is for Unlock or Validity Extension or Password Reset. Few of the examples are as below :

Approvals:

Approvals for validity extension are got through user's manager through GRC.

Process:

For Validity extension and account unlock, the request should be raised in GRC 

You can follow the link which helps to guide you to the process in GRC How to create /Modify user User in GRCWP1.

Password Reset:

For Password reset we need to go to WAP system and enter the user name and click on the Highlighted icon in yellow and reset the password.

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