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Info
titleSupply Chain Excellence
Marie-Ange Carrier
Roberta Navone


Info
titleD&PS Expert
Miriam Luttrin
Donia Rachdi



General Description

This KPI measures the percentage of orders entered into the system in less than 2 days versus total of number of orders. The KPI can be distinguished between whether the "late" reasons are due to SBS Customer Service motives or not, or no motives designated in the system

KPI:

% Orders Entered < 48hrs

Order entered > 48hrs and thier their motives



Warning
titleSystem Scope

This KPI is current only available for orders entered in WP1



Info
iconfalse
titleTarget Users
  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers


Info
iconfalse
titleAuthorization & Rights
All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.


Calculation:


KPI Name
Calculation
Order Entry delay
PO received date - Order Entry date
% Orders Entered < 48hrs
---Order Entry delay < 48hrs
---------------------------------- x100
Total Orders


Technical Documentation

Source:

BW OBAS- BW_QRY_MVSDSO45_SD0006

BI4:

eCOMMERCE DASHBOARD_CWWPPS_R004
Tab: QlickView

Update:

Daily

Query filters applied:


Source Information:
QV Query:
BI4 (Rhodia): NB SBS Monthly Dashboard CS Indicators Direct and Cancel orders CSWWPPS R001
BI4 Filters:
Image ModifiedLEGAL COMPANIES <>ZFR9/7378
Image ModifiedDISTRIBUTION CHANNEL <> 8I
Image ModifiedSHIP TO KA <> GRCL200022/9999999999/GRCL000098
Image ModifiedORDER FLOW CODE = R
Image ModifiedDOC TYPE = FG/KB/KBB/KE/KEB/LP/ORB/RCM/TA/TAM/ZAGR/VEF/VEFR/ZEXP/ZOR/ZKEB/ZKBB/ZORB/LZM/RCS/ZKL/KL
Image ModifiedORDER REJETION:
CODE = 98 OR 
EMPTY OR
ORDER LINE CANCELLED IN SAP NOT CONSIDERED (ORDER LINE ITEM CATEGORY CODE = ZZZZ)

Dimensions:

Global Overview of Dimensions





Order Entry 48h
Global Filters
















PeriodMonth Year
Order document date YYYY/MM

Organization


GBU

GBU Name

Group of Activity

BFC BU

Sub-Activity

BFC Market

Company

Legal Company
PlantZone
Plant geographical zone
Country
Plant country
Plant
Plant name
Ship DestinationZone
Ship to geo Zone name
Country
Ship to country name
Corporate Group
Ship to group name
Ship Destination
Ship to name
ProductProduct Hierarchy
N/A
Product
Product Name
Bulk/Packed
Mapping based on:
Material Packaging Group Name Bulk =
Packed in Bulk else = Packed
Packaging Type
Material Packaging Group Name
Specific Filters




Sales Office

QV Mapping based on Sales Office

Sales Office Country

QV Mapping based on Sales Office

Sales Office

Sales office name
CSR
Order partner ZI actualized name