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Content Issues - Google Drive Files
Issue: Cannot insert Google Drive files
Solution:Google Doc File:
- Insert the text as Rich Text
- Take a screenshot and insert into sign using Media or a Widgets
- Download your slides as an Image File and then insert using Media or Widgets
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Content Issues - WMV Video Files
Issue: Cannot use WMV video files
Solution: Convert your video file to a supported file format
Supported File Formats for Chrome OS
MPEG-1
No
MPEG-2
No
MPEG-4
Yes
WMV
No
VC-1
No
Content Issues - PowerPoint Files
Issue: Cannot insert PowerPoint files into a Sign
Solution: Export each slide as a JPEG file which you can then use in a Mediazone Widget or as Media. Export your powerpoint in Google slides and apply the below process.
Diagnose hardware incident
| Issues | Checks to be done |
|---|---|
| Nothing is displayed on TV |
|
Always same contents on TV (Because Appspace has a cache system, if the Chromebox is not connected to the network the TV will still displayed contents downloaded previously) |
(To see IP address of the CB press Ctrl + Alt + M to display Appspace menu and then select device info help.) |
Other issues |
|
Content Issues - Google Drive Files
Issue: Cannot insert Google Sheets or Slides
| Solution: | |
|---|---|
| Google Sheets File: | |
| Google Slides File: | |
Content Issues - WMV Video Files
Issue: Cannot use WMV video files
Solution: Convert your video file to a supported file format
Supported File Formats for Chrome OS | |
| No |
| No |
| Yes |
| No |
| No |
|
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