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Migrated to QlikSense and split between Customer 360, new CRM quality and Opportunity dashboard

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titleProcess Owner
GBU Sales & Marketing / Finance
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titleD&PS Expert
Miriam Luttrin
General Dimensions
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Period of Analysis

General Description

The Analytics Dashboard was developed alongside the CRM project and is designed to facilitate analysis and reporting of data related to the following areas:
Orderbook
Sales Performance (
actuals)

Credit Management

Opportunities

Quality

The dashboard is continually evolving to meet the needs of the users in each business, and is an excellent source to provide Analysis of key data for each business at all levels. For more general information on the dashboard, please read below:

Dimensions - Click here for an overview of all dimensions in the dashboard.
Source Queries - Click here for the list of queries used for this dashboard
Exchange Rates - Click here for a description of how exchange rates work on Analytics.
General Scope: Click here for general scope information and data source information on the Analytics dashboard.
Actuals)
Overdue & DSO
Opportunities
CRM Quality
SPM
Solvay Report
Sold & Pending orders
Deployed GBUs with or without validated Margins:

Novecare with Margin
Peroxides with Margin for EMEA (not other zones)
Special Chem
without
with Margin
Performance Polyamide (ex-EP only) with Margin
Soda Ash without Margin
Aroma Performance with Integrated Margin (not 100%, ok for Sales Analysis)
Silica with Margin
Coatis without Margin
Fibras with Margin
Performance Polyamide (ex-P&I only) with Margin
Tech Solutions with Margin (for zones on Solvay ERP)
TabsSummarySales PerformanceOverdues and DSOOpportunitiesQualitySolvay reportMy Page

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KPis

  • Orderbook
  • Sales Flash
  • Top 5 products
  • Aged overdues
  • Top 5 opportunities pending
  • Top 5 opportunities closed
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Scope:
  • Period - 3 calendar years
  • Intra GBU sales are excluded for Aroma Performance and Fibras.
  • Legal Entities - All except for Butachimie & Rhodia Manyar
  • Order Type - "KB" excluded for Engineering Plastics
  • Integrated Margin - For Engineering Plastics refer to its Market Margin
Flags:
  • Consolidated Entities (Y/N) - Consolidated entities now work as a regular QV Filter : nothing selected = all, Y = only consolidated entities, N = only non-consolidated entities.
    For example, selecting (N) will show 100% sales, volumes and margins while selecting (Y) will consider the consolidation methods of each Legal Entity by multiplying the sales, volumes and margins by the Entity consolidation rate (eg. joint venture of 50%/50%, only 50% of sales will be shown in the analysis)

  • Intra GBU/External Flags:
    Comparison between selling and buying GBU (BW rule) :
    Image Added
    • No buying GBU = External
    • 2 distincts GBUs = To other GBUs
    • Same GBU = Within GBU
    To Other GBUs - Intra Sales flow to other GBUs can be viewed with this flag.External = Select this to view the final customer outside of Solvay.Within GBU - Intra GBU sales are available to be viewed by selecting the "Within GBU" flag. Excluded automatically for Aroma Performance and Fibras.

  • Margin Types - Choose between: - Contribution Margin
     - 
    Integrated Margin
     - 
    Integrated (Market) Margin -Gross Margin (Novecare Only) -Integrated Gross Margin (Novecare Only)
Currencies and Exchange Rate:
  • EUR, USD,
  • Local Currency & Document Currency
  • Conversion rate : Qlikview extracts all P&L data in local currency and applies the Exchange Rate-C from BW.This is a CAR3 Monthly Average Exchange Rate. See details here.
Data Refresh Frequency:
  • Data is refreshed on the Analytics dashboard daily. Full reloads of P&L are done each weekend. Data on Saturday and Sunday is not "current" due to refresh demands.
  • Analysis for Orderbook, Sales, and Credit Managment is available for 3 years worth of data: 2 Historical years and year to date of the current year.
  • On Opportunities, Analysis is
Currencies
  • EUR, USD
  • available for current year through the maturity year of the opportunity.
Sources for the dashboard include:
  • Order Book: Global Sales BW, PPS BI4)
  • Sales Performance: BW P&L
  • Overdue and DSO: BW FIAR
  • Quality: BW-SFDC Complaint Dashboard, CRM SalesForce
  • Opportunities: CRM SalesForce
Useful links on General Information and Sources:
Conversion rate : Click HERE for descriptions on how Exchange Rates work in Analytics.
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titleTarget Users
  • Sales
  • Marketing
  • Controlling
  • Supply Chain
  • Quality
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titleAuthorization & Rights
All the accesses must be validated by
the
:
GBU CRM Champions
or
Immediate Supervisor for Novecare GBU.
Access form   
Margin data MUST be validated by CRM Champions/Finance Directors
Click here for the Access Corporate Dashboard Access Request Form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.

SummaryOrderbookSales PerformanceOverdues and DSOOpportunitiesQualitySPMSolvay ReportMy Page

KPIs

  • Orderbook
  • Sales Flash
  • Top 5 products
  • Aged overdues
  • Top 5 opportunities pending
  • Top 5 opportunities closed
  • Highlights
  • Report
  • Highlights
  • Analysis
  • Commercial Roadmap
  • Report
  • Currency Report
  • Current
  • Historical
  • Business Analysis
  • Pipeline Efficiency
  • Pipeline Monitor
  • Report
  • Complaints
  • Customer Requests
  • Samples
  • Overview
  • Customer Market View
  • SPM Report
Solvay Report
My Page