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So what do I do?

Welcome to the Business Warehouse troubleshooting documentation. You will find here most of the error messages, their meaning and solutions


Info

This troubleshooting relates to the BW Analysis 2.X (21SP3, 25SP2) - former troubleshooting docs about the Bex Analyzer 7 has been moved here.

Table of Contents
maxLevel3

How to find some help?

At first, please

Please read carefully this Troubleshooting page. You'll find here the most common issues spotted by the users and the way to solve it by yourself.

In a second time, if

 If you need further assistance,

contact  SBS SupportPlease do

go to Service One. Do not forget to describe as accurately

 you

you can your

 issue

issue,

 insert

insert screenshot(s), error messages...

  In case of wrong values indicate what the figures should be.

Table of Contents
maxLevel3


When opening Analysis 

Server list is not available (Blank page). 

Image Removed

  Click the link : How to get the server list

Do not Find my document (Query or Workbook?)

Be aware that the way to open a query or a workbook from the server are quite different.

 

How to open a QueryHow to open a Workbook

Image Removed

Image Removed

Info
titleRole not visible

Take care that when clicking "Open Workbook" no workbooks are assigned to a role that one is not displayed in your list of granted roles.

It's the same if no queries are assigned to a role that one is not visible by clicking "Open Data"

 

After an Excel crash, the Analysis menu is no longer visible

Problem: After a Microsoft Excel crash, you reopen Analysis but the Analysis bar is no longer visible in the menu with the following error message :

Image Removed

Solution: To solve this you need to reactivate the Analysis add-in which has been deactivated by the Excel application.

  1. Open Excel  -> File - >Options

    Image Removed

  2. Open "Options" -> Add-Ins" -> In Manage, select "Disabled Items“ -> Go.

    Image Removed

  3. In the "Disabled Items" dialog box, select the Analysis Add-In one and click on "Enable".

    Image Removed

  4. In Manage box, select "COM Add-ins", press Go

    Image Removed

  5. Check the box in front of "Analysis", then click OK.

    Image Removed

  6. Then Analysis ribbon is reactivated.

    Image Removed

 

Info
titleRecommendation

To avoid that we recommend when you get the following message to answer No instead of Yes

Image Removed

Clicking Yes button disable the add-in Analysis, No button bypass that and it's what we need.

 

 

 

launcher errors  :

Problem :  With the version 2.1.3, for some users, when they open Analysis by the icon "Analysis for Microsoft Excel", the following error message will be displayed. 

Image Removed

Solution : So far, we haven't found*.

Workaround  : the user need only to open Excel application  ("Microsoft Excel 2010/13") instead of the Analysis for Microsoft Excel one.

After Excel is opened, Analysis add-in is enabled  and so available too. 

The Launcher fails with TYPE_E_LIBNOTREGISTERED message

Problem :With the version 2.5.2 you try to start Analysis Office by using the launcher (e.g. from the Windows start menu :Analysis for Microsoft Excel).

Excel is started but the launcher shows an error.

The log file contains the entry:

ERROR|addins.launcher|Com.Sap.Cof.Launcher.CrLauncherUtils.GetOfficeAddin|1

|System.Runtime.InteropServices.COMException (0x8002801D): Library not registered.

(Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)) at Microsoft.Office.Interop.Excel._Application.get_COMAddIns()

reason : Microsoft Office 2010 (Win7) or Microsoft Office 2013 (Win10).Additionally Skype for Business 2016 is installed.

Thus :  installation of Skype for Business creates an invalid registry node that causes this error.

Solution : follow the following  excerpt of a Microsoft article about that

  1. In the registry check the nodes below HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101BBDE5-00AA0044DE52}
  2. For Excel 2010 there is a node "2.5", for Excel 2013 there are "2.6" and "2.7".
  3. Skype for Business 2016 creates an empty node "2.8".
  4. Remove the node "2.8".

Finally start the launcher of Analysis Office again.

Follow all these instructions from above only when using version of Excel (2010 or 2013)!

Message : Customization does not have the permissions required to create an application domain

Problem :With the version 2.5.2 you try to start Analysis Office by using the launcher and  you get a pop up with that message.

The result is it's  not possible to add the Analysis tool in Excel. 

To fix that issue related to the VSTO Office component  you must ask your local infrateam to add the following keys in the registry .

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VSTO Runtime Setup\v4  

"EnableVSTOLocalUNC"=dword:00000001

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSTO Runtime Setup\v4

"EnableVSTOLocalUNC"=dword:00000001

 


SSO error when open BW file from local PC from Analysis version 2.8


Warning
titleProblem

Error message "Single Sign On Failed. Please change client and language." when you open the file and try to refresh or enter new prompt

Image Added

Tip
titleSolution
  1. Open directly the xlsx file, and cancel all the messages and go to tab Components, and right click the file name, and choose "Replace System"
  2. Choose the WBP system
  3. Save the file. Then, you should be able to refresh and change prompt normally. 

(lightbulb) This is require only one time but it is important that the file must be saved. 

Image Added


Image Added




Server list is not available (Blank page). 

Warning
titleProblem

Server list is not available (Blank page). 

Image Added

Tip
titleSolution

Add the favorite to trigger the server list in BW analysis

1. Close all Excel

2. Open SAP Logon 


Image Added

3. Drag and drop WBP to Favorite or any folder

Image Added

4. If it is not exist any folder, you may create manually

5. Open Analysis Excel again. 

More detail of issue about server list:  Server list, SSO

Image Added




Do not Find my document (Query or Workbook?)

Be aware that the way to open a query or a workbook from the server are quite different.

How to open a QueryHow to open a Workbook

Image Added

Image Added

Info
titleRole not visible

Take care that when clicking "Open Workbook" no workbooks are assigned to a role that one is not displayed in your list of granted roles.

It's the same if no queries are assigned to a role that one is not visible by clicking "Open Data"



After an Excel crash, the Analysis menu is no longer visible

Warning
titleProblem

After a Microsoft Excel crash, you reopen Analysis but the Analysis bar is no longer visible in the menu with the following error message :

Image Added

Tip
titleSolution

To solve this you need to reactivate the Analysis add-in which has been deactivated by the Excel application.

1. Open Excel  -> File - >Options


Image Added

Image Added

2. Open "Options" -> Add-Ins" -> In Manage, select "Disabled Items“ -> Go.

Image Added

3. In the "Disabled Items" dialog box, select the Analysis Add-In one and click on "Enable".

Image Added

4. In Manage box, select "COM Add-ins", press Go


Image Added

5. Check the box in front of "Analysis", then click OK.

Image Added

6. Then Analysis ribbon is reactivated.


Image Added

Info
titleRecommendation

To avoid that we recommend when you get the following message to answer No instead of Yes

Clicking Yes button disable the add-in Analysis, No button bypass that and it's what we need.

Image Added




Launcher errors

The launcher is exited with error

Warning
titleProblem

With the version 2.1.3, for some users, when they open Analysis by the icon "Analysis for Microsoft Excel", the following error message will be displayed. 

Tip

So far, we haven't found*.

Workaround  : the user need only to open Excel application  ("Microsoft Excel 2010/13") instead of the Analysis for Microsoft Excel one.

After Excel is opened, Analysis add-in is enabled  and so available too. 

Image Added




The Launcher fails with TYPE_E_LIBNOTREGISTERED message

Warning
titleProblem

With the version 2.5.2 you try to start Analysis Office by using the launcher (e.g. from the Windows start menu :Analysis for Microsoft Excel).

Excel is started but the launcher shows an error.

The log file contains the entry:

ERROR|addins.launcher|Com.Sap.Cof.Launcher.CrLauncherUtils.GetOfficeAddin|1

|System.Runtime.InteropServices.COMException (0x8002801D): Library not registered.

(Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)) at Microsoft.Office.Interop.Excel._Application.get_COMAddIns()

reason : Microsoft Office 2010 (Win7) or Microsoft Office 2013 (Win10).Additionally Skype for Business 2016 is installed.

Thus :  installation of Skype for Business creates an invalid registry node that causes this error.

Tip
titleSolution

Follow the following  excerpt of a Microsoft article about that

  1. In the registry check the nodes below HKEY_CLASSES_ROOT\TypeLib\{2DF8D04C-5BFA-101BBDE5-00AA0044DE52}
  2. For Excel 2010 there is a node "2.5", for Excel 2013 there are "2.6" and "2.7".
  3. Skype for Business 2016 creates an empty node "2.8".
  4. Remove the node "2.8".

Finally start the launcher of Analysis Office again.

Follow all these instructions from above only when using version of Excel (2010 or 2013)!



Customization does not have the permissions required to create an application domain

Warning
titleProblem

With the version 2.5.2 you try to start Analysis Office by using the launcher and  you get a pop up with that message.

The result is it's  not possible to add the Analysis tool in Excel. 

Tip
titleSolution

To fix that issue related to the VSTO Office component  you must ask your local infrateam to add the following keys in the registry .

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VSTO Runtime Setup\v4  

"EnableVSTOLocalUNC"=dword:00000001

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\VSTO Runtime Setup\v4

"EnableVSTOLocalUNC"=dword:00000001

Installation and troubleshooting : Installation Check

How to check your installation in case of an error message :

  • Press Start - Run 
  • Enter nwcheckworkstation
  • Continue the appearing wizard
  • Before clicking Finish make sure Checkbox "Collect diagnostic information for SAP Support" is checked
  • Press Finish
  • When the process is finished you get that screen  >>
  • Click Image Added to end it. 

By clicking on the Error report you get a list of errors as referred hereunder.

If you get that list the installation is a correct one, if the list is different an installation must be redone. 


Image Added

Image Added




My report and Analysis are opened in two Excel programs

Tip
titleSolution

You need to first open "Analysis for Microsoft Excel", then open your BW file ( by File --> Open or Recent ).

Go to Open a workbook (saved on your local drive) for more detail.



Error message "Cannot run the macro "CallbackAfterWorkbookClosed""

Warning
titleProblem

Get the following error when opening Analysis, and the mouse cursor is all the time in "refreshing" status even no refreshing at all.

Image Added

Tip
titleSolution

In Analyzer 7, change the following Workbook setting to "Run Macro on Refresh".

Image Added




Error message "Installation error "Missing Active X"" 

Warning
titleProblem

the user is trying to use a reporting tool that is no more installed in his/her computer

Tip
  1. Check the tool you are trying to use is already installed (Start / All programms / ...)
  2. If the tool is BW Analyser 3.x, please use Analysis tool instead.
  3. If the tool is BW Analyser 7.x or Analysis, please contact your local Service Desk Infra to reinstall the tool

Image Added




Can't access to SAP Logon

Info
titlePlease read it first

With the version 2.1 SP3 & 2.5 SP2 the following paragraph is useless.

But if you need to follow it that would mean than your setup AO config file implemented on your computer is not the good one.

So mention it to your local infrateam

Warning
titleProblem

When opening a query/workbook, this screen is displayed, instead of the SAP Servers list.

Image Added

1. Click SKIP button

2. On the File >Analysis menu, go to Settings :

21 SP 325 SP 2

Image Added

Image Added

3. On Platform Settings tab, select option "NetWeaver" as Preferred Plaform.

Image Added

4. Close all eXcel files and restart eXce, open Datasource and then get hereunder screen then select the server WBP to access the BW reports.

Image Added





Why the folder/query/labels names are not as usual when I logon BW Analysis?


Warning
titleProblem

The folder/query/labels names look as below

Image Added


Image Added


Image Added

The reason might be the user's default logon language being not EN or FR or PT.

In the following example, it's ZH(Chinese), but the folder names in ZH are not well maintained.

Image Added

Tip
titleSolution 2

The automatic logon with SSO select your native langage which is not English. The solution is to force Analysis to use EN language.

  1. File / Analysis / Parameters / Advanced parameters
  2. Check "Allow Client and Language Selection for SSO Logon"
  3. Activate the option by ticking it
  4. Press "OK", close eXcel, restart Analysis.  you can select the "EN" language via the following popup >>

Image Added



Image Added




When insert Data source, get errors like

"Value cannot be null" ,"Index out of range", "Item already ..., "Object reference is not an instance...

Warning
titleProblem

In case of the following messages :

Value cannot be null, Index out of range, An Item with the same Key has already been added, Object reference is not an instance of an object 



Image Added


Image Added

Tip
titleSolution

The cause of these issues : the SAPUILandscape.xml which contains the path to the server list is corrupted. 

Solution : Go to the directory   C:\Users\<UserID>\AppData\Roaming\SAP\Common

 delete  the existing SAPUILandscape.xml file, then opening the saplogon that  will automatically generate a new SAPUILandscape.xml file in the directory (see process herebelow).

AppData is usually an hidden folder, so to display it you need to open first the configuration panel > Folder Options and click the corresponding unhide option.

Image Added

A potential source of a corrupted SAPUILandscape.xml is to connect a server via the Variable logon tab (saplogon launchpad)

1. Close Analysis.

2. Open SAPLogon

Image Added

3. Click on "Connexions" folder and its sub-folder, make sure there is a list of servers here. If there is no server list here, please contact IS Infra-structure team to install it.

4. Select a server ex WBP and drag & drop it in "favorites" 

5. Close the saplogon 

Info
titleUnsuccessfull

If that process doesn't solve the issue, need to ask for Infradesk local team for a reinstallation of the SAP Analysis tool

Image Added




BI Add-in has disconnect, Dereferencing of the NULL reference, Program error in class SAPMSSY1 method : UNCAUGHT_EXCEPTION

Warning
titleProblem

Rootcause is the cache on the PC is damage somehow.

Tip
titleSolution

Delete all the file under folder C:\Users\<user ID>\AppData\Roaming\SAP AG\SAP BusinessObjects Advanced Analysis\cache  (SAP  Note 2436298)

Image Added




Analysis is very slow for opening file

Tip

One of the reason is that program error in Excel and it causes excel creating a lot of custom styles. Analysis will try to read them all before opening the file, which may cause more than 10 minutes to open the file

Image Added

Warning
titleProblem

The solution is SAP note 1899658

  1. Open the problem file
  2. Goto source code 
  3. Copy the coding below and run following macro to delete the custom styles

    Sub DeleteStyles()
      Dim style As style
      Dim counter As Long
      counter = 0
      For Each style In ActiveWorkbook.Styles
        If style.BuiltIn = False Then
          style.Locked = False
          style.Delete
          counter = counter + 1
        End If
     Next
      MsgBox (counter & " styles were deleted.")
    End Sub

  4. After run the marco (may spend a few minutes depending on how many styles in the file), it will show result like this

  5. Delete the macro and save the file as .xlsx the same. If macro is not deleted, it may be force to save as .xlsm

Note: the standard program is also available but the problem sometime Solvay network is not allow to download .EXE file.

Image Added

Image Added

Image Added




When saving workbook

Can't save workbook onto WBP server

Warning
titleProblem

Users can't save a workbook onto the WBP server (My documents or role folder)

Tip
titleSolution

Message is due to the fact that No permission has been granted to any user onto either the BW production server WBP or BW Quality one WBQ

To save a personal document  you need to use the Save or Save As Windows options

Image Added




Why there is no data after I save the workbook ?

Warning
titleProblem

Why there is no data after I save the workbook ?

Tip
titleSolution

In Design Panel / Components tab, on workbook level, uncheck the "Remove Data Before Saving" option.

BW team use this option to save a template ( with no real data ) on the server. So for many workbooks on the server, this option is checked by default.

Image Added




When Refreshing

Can't refresh a workbook from others

Warning
titleProblem

I can't refresh a workbook from my colleague with error message >>



Image Added

Tip
titleSolution

The issue is due to your SAPLogon.ini being different from your colleague. You may need to ask local IT to upgrade your SAPLogon.ini.

Or a temporary solution :

In Design panel / Components tab, relocate the data source:

Image Added




The variants can not be used

Warning
titleProblem

When refreshing a query, it's not possible to use, modify or save a variant

Tip
titleSolution

The option "Merge variable" is selected on the Analysis Design Panel (components tab), so you need to deselect that option to enable the variants.

Image Added


Expand
titleMerge variables setting by default

Today the default value is "False" meaning that the check box Merge Variables (design panel > component tab) is no more preselected when a workbook is saved either on your PC or on the server.

Previously the default value was set up to True, and so without any specific action workbooks were saved with the merge variables option ticked.

That parameter is managed and set-up in the Ao_app file, hereunder an extract of the today version.

Image Added

1. Uncheck the "Merge Variables"

Image Added

2. Refresh one query at a time



Image Added

Expand
titlePrompts for Data Source or Prompts for Workbook

When you open a Core Query or a document saved locally containing a unique Data Source to access the "Use Variant" functionality within the prompt you must select the Prompts for Data Source option.

In case you choose The Prompts for Workbook the "Use Variant " will be unable.

To get the both options, your cursor must be in a crosstab cell, if not only the Prompts for Workbook will be available and so the variant option greyed .

Example on the left screenshot no choice (cursor cell I1), on the right one "Prompts for Data Source option" is available and so the variant option is ungrayed (cursor cell A1)

Image Added

Image Added

3. You can now use variants

Image Added




The message "Size limit of result set exceeded" returns

Warning
titleProblem

When you refresh with a broad condition, there are a lot of data to retrieve, the message "Size limit of result set exceeded" is displayed in AO instead of the data.

Tip
titleSolution

In Analysis for Office, there is a default limit of 500.000 data cells for the result set. This limit exists because of a memory limitation in .NET framework.

When the report retrieves too much data from the backend and end up reaching the limit of data cells, the message "Size limit of result set exceeded" will be shown in AO instead of the expected data.

SAP does not recommend to change the result set default limit of Analysis for Office.

The limit of data cells has been set up to take into account the BW backend system limitation parameter. Size limit = 1 000 000 cells. 

Image Added




I Get the message "No Authorization"

Warning
titleProblem

You get that error message when you try to refresh a query/workbook because you do not have the correct authorization to execute the query or to select this perimeter. 

Tip
titleSolution

You are trying to access an entity to which you do not have access. It is recommended to narrow your selection to one Company , one Plant or one PRS code in the Prompt area, even if the field description indicates it as optional.

If you need to access all Companies or Plants, fill the prompt with an authorization scope = SOLVAY & # (from the Aurhorization scope SOLVAY is replaced by ECO & SCO)

Expand
titleOther authorization scopes

As a Solvay employee, you can only see the data of legal entities included in the authorization scope = SOLVAY (ECO & SCO from ).

When a legal entity is sold, it is excluded from the authorization scope = SOLVAY and included in a new authorization scope for instance: 

  • ACETOW
  • BUTACHIMIE
  • DAIKIN
  • ECOSERVICE
  • INDUPA
  • LANXESS
  • SPARROW
  • VINYTHAI
  • ...

Image Added

Image Added




When saving a file in google drive

Can't run BW report/query after downloading file into Excel from google drive 

Warning
titleProblem

When downloading into Excel a BW report/query file from Drive, is not possible to run “Analysis”  --->  the Prompts  icon is  “gray out” and a new tab appears in the file named “_com.sap.ip.bi.xl.hiddensheet” Image Added

Image Added
Tip
titleSolution

The BW report file has to be loaded into Drive in Office format to avoid having BW issues when downloading.

1.You need to change first the settings in the Drive to unflag the box “Convert uploads  to Google Docs editor format “.

Image Added

Image Added

2. Upload the BW report file into Drive and it will be shown as “.XLS” so you can now download it and run BW with no issues.

Image Added

Installation and troubleshooting : Installation Check

How to check your installation in case of an error message :

 

  • 1. Press Start - Run 
  • 2. Enter nwcheckworkstation
  • 3. Continue the appearing wizard
  • 4. Before clicking Finish make sure Checkbox "Collect diagnostic
  • 5. information for SAP Support" is checked
  • 6. Press Finish
  • 7 when the process is finished you get that screen  Image Removed
  • 8 Click  to end it. 

By clicking on the Error report you get a list of  errors as referred hereunder.

If you get that list the installation is a correct one, if the list is different an installation must be redone. 

:

Image Removed

 

 

My report and Analysis are opened in two Excel programs

You need to first open "Analysis for Microsoft Excel", then open your BW file ( by File --> Open or Recent ).

Go to  Open a workbook ( saved on your local drive ) for more detail.

 

Error message "Cannot run the macro "CallbackAfterWorkbookClosed"" 

Problem : Get the following error when opening Analysis, and the mouse cursor is all the time in "refreshing" status even no refreshing at all.

Image Removed

 

Solution : In Analyzer 7 , change the following Workbook setting to "Run Macro on Refresh". 

Image Removed

 

Error message "Installation error "Missing Active X"" 

Problem : the user is trying to use a reporting tool that is no more installed in his/her computer

Image Removed

 

Solution :

  1. Check the tool you are trying to use is already installed (Start / All programms / ...)
  2. If the tool is BW Analyser 3.x, please use Analysis tool instead.
  3. If the tool is BW Analyser 7.x or Analysis, please contact your local Service Desk Infra to reinstall the tool

 

Can't access to SAP Logon

Info
titlePlease read it first

With the version 2.1 SP3 & 2.5 SP2 the following paragraph is useless.

But if you need to follow it that would mean than your setup AO config file implemented on your computer is not the good one.

So mention it to your local infrateam

Problem :

When opening a query/workbook, this screen is displayed, instead of the SAP Servers list.

Image Removed

Solution :

  • Click SKIP button
  • On the File >Analysis menu, go to Settings :
  • 21 SP 325 SP 2

    Image Removed

    Image Removed

  • On Platform Settings tab, select option "NetWeaver" as Preferred Plaform.
    Image Removed
  • Close all eXcel files and restart eXce, open Datasource and then get hereunder screen
  • Image Removed
  • then select the server either PQ1 or WBP to access the BW reports.
  •  

    Why the folder/query/labels names are not as usual when I logon BW Analysis?

    Problem : The folder/query/labels names look as below

    Image Removed Image Removed

    Image Removed

     

    Analysis :

    The reason might be the user's default logon language being not EN or FR or PT.

    In the following example, it's ZH(Chinese), but the folder names in ZH are not well maintained.

    Image Removed

    Solution 1:

    Apply the following process

    SAP BW User : Language

    For short term, when logging

    via the SSO mode :

    Image Removed

    Change the language to EN as schown.

    w/o  SSO mode :

    Click on "Options >>" , then language box appears and so type in EN to select the English language.

    Image Removed

     

    Image Removed

     

    Solution 2:

    The automatic logon with SSO select your native langage which is not English. The solution is to force Analysis to use EN language.

    1. File / Analysis / Parameters / Advanced parameters
    2. Check "Allow Client and Language Selection for SSO Logon"
    3. Activate the option by ticking it

    Image Removed

     

     

    1. Press "OK", close eXcel, restart Analysis.  you can select the "EN" language via the following popup .

     

    Image Removed

     

    When insert Data source, get errors like "Value cannot be null" ,"Index out of range", "Item already ..., "Object reference is not an instance...

    In case of the following messages :

    Value cannot be null, Index out of range, An Item with the same Key has already been added, Object reference is not an instance of an object 

    Image Removed Image Removed

    The cause of these issues : the SAPUILandscape.xml which contains the path to the server list is corrupted. 

    Solution : Go to the directory   C:\Users\<UserID>\AppData\Roaming\SAP\Common

     delete  the existing SAPUILandscape.xml file, then opening the saplogon that  will automatically generate a new SAPUILandscape.xml file in the directory (see process herebelow).

    AppData is usually an hidden folder, so to display it you need to open first the configuration panel > Folder Options and click the corresponding unhide option.

    Image Removed

    Warning
    titleVariable Logon

    A potential source of a corrupted SAPUILandscape.xml is to connect a server via the Variable logon tab (saplogon launchpad)

  • Close Analysis.
  • Open SAPLogon
    Image Removed
  •  Click on "Connexions" folder and its sub-folder, make sure there is a list of servers here. If there is no server list here, please contact IS Infra-structure team to install it.
     
      Image Removed
  • Select a server ex WBP and drag & drop it in "favorites" 
  • Close the saplogon 
  • Info
    titleUnsuccessfull

    If that process doesn't solve the issue, need to ask for Infradesk local team for a reinstallation of the SAP Analysis tool

    Analysis is very slow for opening file

    One of the reason is that program error in Excel and it causes excel creating a lot of custom styles. Analysis will try to read them all before opening the file, which may cause more than 10 minutes to open the file

    Image Removed

    Solution

    The solution is SAP note 1899658 :

  • Open the problem file
  • Goto source code 
    Image Removed
  • Copy the coding below and run following macro to delete the custom styles

    Sub DeleteStyles()
      Dim style As style
      Dim counter As Long
      counter = 0
      For Each style In ActiveWorkbook.Styles
        If style.BuiltIn = False Then
          style.Locked = False
          style.Delete
          counter = counter + 1
        End If
     Next
      MsgBox (counter & " styles were deleted.")
    End Sub

    Image Removed
  • 4. After run the marco (may spend a few minutes depending on how many styles in the file), it will show result like this

    Image Removed

    5. Delete the macro and save the file as .xlsx the same. If macro is not deleted, it may be force to save as .xlsm

    Note: the standard program is also available but the problem sometime Solvay network is not allow to download .EXE file.

     

    When saving workbook

    Can't save workbook onto WBP server

    Problem: Users can't save a workbook onto the WBP server (My documents or role folder)

    Image Removed

    Message is due to the fact that No permission has been granted to any user onto either the BW production server WBP or BW Quality one WBQ

    To save a personal document  you need to use the Save or Save As Windows options

    Why there is no data after I save the workbook ?

    Problem : Why there is no data after I save the workbook ?

    Solution :

    In Design Panel / Components tab, on workbook level, uncheck the "Remove Data Before Saving" option.

    BW team use this option to save a template ( with no real data ) on the server. So for many workbooks on the server, this option is checked by default.

    Image Removed

     

    When Refreshing

    Can't refresh a workbook from others

    Problem : I can't refresh a workbook from my colleague with error message :

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    Solution : 

    The issue is due to your SAPLogon.ini being different from your colleague. You may need to ask local IT to upgrade your SAPLogon.ini.

    Or a temporary solution :

    In Design panel / Components tab, relocate the data source:

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    The variants can not be used

    Problem : when refreshing a query, it's not possible to use, modify or save a variant

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    Reason : The option "Merge variable" is selected on the Analysis Design Panel (components tab), so you need to deselect that option to enable the variants.

     

    Info
    titleMerge variables setting by default

    Today the default value is "False" meaning that the check box Merge Variables (design panel > component tab) is no more preselected when a workbook is saved either on your PC or on the server.

    Previously the default value was set up to True, and so without any specific action workbooks were saved with the merge variables option ticked.

    That parameter is managed and set-up in the Ao_app file, hereunder an extract of the today version.

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    Solution :

    1/ Uncheck the "Merge Variables"

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    2/ Refresh one query at a time

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    Info
    titleWarning

    When you open a Core Query or a document saved locally containing a unique Data Source to access the "Use Variant" functionnality within the prompt you must select the Prompts for Data Souce option.

    In case you choose The Prompts for Workbook the "Use Variant " will be unabled.

    To get the both options, your cursor must be in a crosstab cell, if not only the Prompts for Workbook will be available and so the variant option greyed .

    Example on the left screenshot no choice (cursor cell I1), on the right one "Prompts for Data Souce option" is available and so the varaint option is ungreyed (cursor cell A1)

     

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    3/ You can now use variants

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    The message "Size limit of result set exceeded" returns

    Problem : when you refresh with a broad condition, there are a lot of data to retrieve, the message "Size limit of result set exceeded" is displayed in AO instead of the data.

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    Reason :  In Analysis for Office, there is a default limit of 500.000 data cells for the result set. This limit exists because of a memory limitation in .NET framework.
    When the report retrieves too much data from the backend and end up reaching the limit of data cells, the message "Size limit of result set exceeded" will be shown in AO instead of the expected data.

     

    SAP does not recommend to change the result set default limit of Analysis for Office.

     

    The limit of data cells has been set up to take into account the BW backend system limitation parameter

      • , BWP : size limit = 1 000 000 cells. 

      

    I Get the message "No Authorization"

     

    Problem : you get that error message when you try to refresh a query/workbook because you do not have the correct authorization to execute the query or to select this perimeter. 

    In order to exclude divestments from Solvay's scope, the Authorization management process has changed : it's now necessary to select, at least, one Company and Plant

    For applications WCAP and P&L, the Company PRS is mandatory too.

    Info
    titleWhat to do

    Please note that the issue will occur when you open a local document.

    Please take into account for each of your local document you have to open the prompt and change the previous values with correct ones.

    If you open directly a query or a WB from the server, the Company, PRS Company and/or Plant codes will be automatically  filled with the whole values you are granted to.

    Solution : Be sure you select at least one Company , one Plant or one PRS code in the Prompt area, even if the field description indicates it as optionnal!

    Depending to the Application rules you need to fulfill either one code (ex PRS one) or several ones (ex Company & Plant)

    If you need to access all Companies or Plants, please fill the prompt with the following values :

    Warning
    titleupdated on 2018 06 26

     

    • Values to use before the update done on WBP (before Wednesday 18th July 2018) :

     

    PRS Company CodePlant code

     

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    Company code

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    • Values to use After Wednesday 26th July 2018 new authorization object (Authorization scope) : for full accesses no more need to fill all ranges for plant codes or company / prs company codes => better to clean all ranges.

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    Scope for others companies codes = SOLVAY

    Next update of the scope will be done 1st October 2018

     

     

     

     

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    to remind : How to fill an interval  of autorized values in your local Workbook  :

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    If necessary, please contact your BW Support team (SBS Support) to check your authorizations.




    When Filter by Member

    Unable to see the list of all membersmembers 

    Warning
    titleProblem
    : when

    When you do "Filter by Member", you can't select from a list.

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    Image AddedImage Modified

    Tip
    titleSolution 1

    The

     

    Analysis :  The

    Image Removed

     

    Solution 1 :

    reason for the two windows above is that the items number exceeds the Maximum number.

    So open the Settings and look at the  "Maximum Number of Members

    ......." paragraph .

    Displayed in Filter Dialog" 

    Change the Maximum if it's too small.

    Otherwise,

     

    Image Added

    Tip
    titleSolution 2
    :

    Click "Add" to get the "Find Members" window. Then do a search.

    Image Modified   Image Modified

    Tip
    titleSolution 3
    : Choose

    Choose "Paste from Clipboard"

    way as below

    .

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    In Design Panel

    In Design Panel the windows width of Rows and Background Filter are not maximized

    Warning
    titleProblem

    Unable to maximize the width of the windows.



     Image Added 



    Tip
    Image RemovedAlternative :
    titleSolution

    1. Right click on desktop, and select "Personalize".

    Open the Windows Control Panel, then navigate: Appearance and Personalization > Display.

    1. Right click on desktop, and select "Personalize".


      2. Click on display

    3. Select "Smaller - 100%(default)", and apply. You need to relog to make the change effective.

     




    Red Cross in Columns or Rows

    Problem :

    Image Removed

    Warning
    titleProblem

    There is a red cross in the frame "Columns" or "Row"

    Tip
    titleSolution

    Solution :
    1. Save your work
    2. Close all Excel files
    3. Restart Analysis tool
    4. Refresh your query/workbook

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    Can't click on the right Analysis Design panel

    Warning
    titleProblem
    :

    After opening a workbook, users receive an error message if they click on the Analysis Design Panel, at the right side of the screen

    Image Removed ==> Image Removed
    Tip
    titleSolution
    :

    Refresh the workbook first, and then click on the Analysis Panel

    Image Added

     

    Image Added





    How to duplicate a crosstab

    Purpose: 
    Warning
    titleProblem

    You want to duplicate your existing query to filter the new one in an other way (ex a different  perimeter, a different lay out).

    You have duplicated the eXcel sheet to get a new sheet, but you are unable to refresh the new one (query).

     

    Solution: 

    By using the eXcel sheets Duplication functionality you only copy/paste Data but none BW links. 

    So you can't refresh the copied crosstab. 

    1. Go to the  Components tab within the Analysis Panel 
    2. Click on "By Sheet" to see the Excel sheets which are linked to a BW query (the ones which have a "+"). 
      In the example, only the sheet "Novecare" is linked to BW query.

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    Tip
    titleSolution
    :
    1. On excel, go to the new sheet (in the example, "Energy Serv"). 
      Please remind that your new table will be build where you have clicked.
    2. Go to the right Analysis Panel / Components.
    3. Click on "By Sheet".
    4. Unroll the "+" to see the existing crosstab linked to BW query.
    5. Right click on the crosstab and select "Copy"
    Image Removed Image Removed
    1. Your excel file now have 2 similar queries that can be refreshed/filtered/modified independently.


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    Miscellaneous

    Mouse is always displayed as a Timer

    Warning
    titleProblem

    Once the refresh is over, the mouse still appears as a Timer, even if the user can normally works on Analysis.

    Anchorexcel_optionsexcel_optionsStep 1 -
    Tip
    titleSolution

    Untick the « Analysis Toolpak and the Analysis Toolpak-VBA

    1. In Excel, go to File / Options

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    Step

    2

    -

    . Check in the Add-ins – Excel Add-ins

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    Step

    3

    - Untick

    . Untick the « Analysis Toolpak and the Analysis Toolpak-VBA

    Click Image Modified

    Image Modified




    Whenever Analysis is closed, a "MS Excel has stopped working" window will show

    Warning
    titleProblem

    After Analysis is opened, when we try to close it, the following window shows. Then some seconds later

    , Excel was reopened without Analysis tab.Image Removed

    Step 1 - Go to Excel / File / Options / Add-ins, then select "Excel Add-ins" in "Manage", click Go.

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    Step 2 - Uncheck all the boxes below. 

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    Workbook takes several minutes to open or crash when Analysis for Office is activated

    Warning
    titleProblem

    Opening a workbook with Analysis, edition for Microsoft Office is either very slow or causes Analysis, edition for Microsoft Office to crash.

    There’s a glitch in Excel 2010 and 2007 (fixed in Excel 2013) that can be the source of the problem

    Are you affected ? 

    Open your Excel Files, go to the

    1. Home Ribbon 
    2. Click on the drop down Image Removedfor Cell Styles.

    Image Removed

    If you have hundreds of weirdly named styles as shown in the illustration then it's indicative of problems to come. 

    Garbage drop down Styles listImage Removed

    So what do I do ?

    To restore cell styles to the default setting you need to ask someone in the IS team to run the program XLcleanerDotNET4.0.exe and follow the procedure.

    In case, you can't download .EXE file, you may do it manually by this solution

    When changing password, Analysis displays "Password not allowed".

    It might be due to the following rules :

    must be at least 8 characters long
    must include at least one letter
    must include at least one number
    must mix lower and uppercase characters
    new password must be different from last 5 passwords

    Other things about passwords

    , Excel was reopened without Analysis tab.

    Tip
    titleSolution

    Uncheck "Add-Ins"

    Image Added

    1. Go to Excel / File / Options / Add-ins, then select "Excel Add-ins" in "Manage", click Go.

    Image Added

    2. Uncheck all the boxes below. 

    Image Added




    Workbook takes several minutes to open or crash when Analysis for Office is activated

    Warning
    titleProblem

    Opening a workbook with Analysis, edition for Microsoft Office is either very slow or causes Analysis, edition for Microsoft Office to crash.

    There’s a glitch in Excel 2010 and 2007 (fixed in Excel 2013) that can be the source of the problem

    Are you affected ? 

    Open your Excel Files, go to the

    1. Home Ribbon 
    2. Click on the drop down Image Addedfor Cell Styles.

    If you have hundreds of weirdly named styles as shown in the illustration then it's indicative of problems to come. 

    Tip
    titleSolution

    To restore cell styles to the default setting you need to ask someone in the IS team to run the program XLcleanerDotNET4.0.exe and follow the procedure.

    In case, you can't download .EXE file, you may do it manually by this solution

    Image Added

    Garbage drop down Styles listImage Added

    a newly created account has to be used within the 14 days
    a user must be locked after 6 failed attempts.
    a password must be changed at the latest every 90 days




    How to index a cell from an Analysis crosstab in a new sheet 

    Tip
    titleSolution

    When you are on a non Analysis  tab and wish  to define a formula in a cell using symbol  = and  go to an Analysis  tab for obtaining the reference of the needed cell, this operation doesn’t work because of the behavior of the Analysis tool which deceives eXcel.

    The workaround solution to solve that “bug” : on the bad tab (Analyis one) select the cell where you deposit the link and before erasing it, copy the needed reference from the bar of formula at the top under the ribbon of icons.

    Then paste this formula in the appropriate cell.

     



    Why after upgrade of SAPLogon(to V7.40) and Analysis(to V2.1.3), Analysis becomes very slow to response ?

    Tip
    titleSolution
    :

    How to open BW Analysis via RAAOE SAP transaction



    LastDataUpdate,   LastDataUpdateMaximum (Function SAPGetSourceInfo)

    Info
    titleV25SP2

    Within the version 2.5 SP2 a new data update value is available : The last data update maximum value .

    Function  SAPGetSourceInfo("DS_1"; "LastDataUpdate")  & SAPGetSourceInfo("DS_1"; "LastDataUpdateMaximum") 

    That function returns an info field value for a data source.The info field label can be inserted using the SAPGetInfoLabel function. The property names correspond to the info field values that are available for data sources on the Information tab in the design panel.

    The formula consists of 2 parameters and is made up of the following arguments:

    • Data Source

      Enter the formula alias for the data source. You can set the alias when configuring the data source on the Components tab in the design panel.

    • Property NameYou can enter the following property names:
      • LastDataUpdate
      • LastDataUpdateMaximum

        This property is related to MulitProviders.

        For MultiProviders, the property LastDataUpdate returns the date of the last update of all InfoProviders in the MultiProvider.

        The property LastDataUpdateMaximum returns the date of the last update of a single InfoProvider of the MultiProvider.

        Example: A MultiProvider contains three InfoProviders. The date when all three InfoProviders were updated successfully for the last time, is the LastDataUpdate. The date when a single InfoProvider was updated for the last time, is the LastDataUpdateMaximum.



    Analysis for Office Word Error (2010, 2013, 2016)

    Analysis version 25SP2

    Trouble :

    Warning
    titleProblem

    When opening Microsoft Word you get the

    hereunder

    error message

    :

    >>



    Image Modified

    Tip
    titleSolution

    To fix locally the trouble, you need to open The Word Options tab

    Within the options choose the Add-ins one :

     


    Image Modified

     

     

    First via the Manage feature select COM Add-ins then press Go to get the following Pop up



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    Then untick Analysis option and press OK to remove the Analysis Add-in from word.

    Close Word and reopen it , the trouble has been shot.

     

    Image Added




    When expand the hierarchy or hidden key figures, BW is error and disconnected

    When click on + of the key figure. There is an error popup and then disconnect from BW.

    Image Removed Image Removed


     

    Tip
    titleSolution

    Root cause is Analysis version 2.1 is not support.  How to check Analysis version 

    Solution You need to ask your local helpdesk infrastructure team  to install Analysis 2.5 or higher, which is in SAP GUI 7.5 package

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