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Info
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titleKPIs Owners
Refer to each tab
Info
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titleSBS Decision & Piloting Solutions Team
WW Solutions:
  • Marie-Line Ardito
  • Donia Rachdi
Regional Animator:
  • Stephane Bourgeaud-Lignot (EMEA)
  • Karina Tsuji (LATAM & NAM)
  • Lilian Cheong (APAC)



General Description

To start off, this an overview page of the main KPIs of each service lines. There are 2 sections in this page:
  • Strategic Comments
Main KPIs in Trends
  • Customer Satisfaction Score
  • Ongoing Projects
  • Customer Overdue
  • D4 Closure Compliance
  • D4 Closure Package Reopening
  • Supplier Payment On Time
  • Employee Payroll Accuracy
  • FreshDesk Tickets Closed
  • Remedy Tickets Closed
Strategic Comments
  • Comments updated in each quarter according to each service
Currencies
  • EUR and USD only
  • Conversion rate : End of month 
Info
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titleTarget Users
  • SBS Management Committee
  • SBS Services Lines Members
  • GBUs Directors
  • GBUs Functions
  • GBUs Controllers
Info
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titleAuthorization & Rights
Request for accesses
Access Request Form