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BI4 Graph issue

Create an IBM ticket and call IBM to indicate that the ticket is urgent. Verify the priority given by IBM for the ticket

Do not forgot to precise if it concern UX4 or UX7 (or both)

Contact IBM : Belgium WMQ Family Administration <WMQADMIN@be.ibm.com> / CSC Belgium <CSCBE@be.ibm.com>

Give to Solvay the incident number and level of priority (it is important that you ask on the phone) so we know that IBM is working on the issue

→ see with IBM

→ see "how to contact IBM"

PPE files (PEMBLOC)

-1- If files not existing (or partially existing) on RCS side

FreshDesk  BI4 ticket  +  RtR Child ticket P1

==> Child ticket should be :

-2- If files existing on RCS side (FTP issue)

→  see → see with IBM 

→ see "how to contact IBM"

PPS files (PCLOC-PCAXE)

4 compressed files should be received from RCS :

• PCLOC_WP1400_<DDMMYYYY>_<hhmmss>.tar.Z
• PCAXE_WP1AXE_<DDMMYYYY>_<hhmmss>.tar.Z
• PCBASE_WQ1260_<DDMMYYYY>_<hhmmss>.tar.Z
• PCMAGN_WP1400_<DDMMYYYY>_<hhmmss>.tar.Z

More important files are Order, Deliveries, Shipments, Invoices included in PCLOC file.

Other files are reference data and could wait easealy for the next day.

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Create FRESHDESK tickets

FreshDesk BI4 ticket +  OtC Child ticket P1

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Parent ticket

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Child ticket

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     Do not assign any agent in the child ticket. 

 

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   Put in copy of the child ticket :

- Stéphane MARTINEZ <stephane.martinez@solvay.com>

- Stephane Royer-ext <stephane.royer-ext@solvay.com>

-  Frédéric Colombain-ext <frederic.colombain-ext@solvay.com>

IBM ticket (PC_LOC)

example of IBM ticket that should be created BY OTC TEAM for PC_LOC not received :

Hello,

Thanks to restart  now the job OC02040702AQ which has failed and finish all the job which are after.
IT's a priority ONE (I have called IBM ServiceDesk)
Information about this job  :
Graph :                RCS_OC_PREMIER_PILOTAGE 
Application :       W2472AAXXXX
Environnement : WP1
Impact : Pb to update sales orders / invoices / Delivery / Update materials / Client / Customer in BI4-PSS application 
Impact all Solvay GBU

Link to OtC procedure

https://drive.google.com/file/d/1SLQJw9L8Ike6VhumOOaPuZmTJd3l66hoz-iHwo8FED4/view

2- See on OTC side the status of the job

 should be done by OTC team in RCS

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3- See on OTC side if FILES AVAILABLES

PCAXE

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-A- All files existing on RCS side

If all files available, it's an FTP/Automator issue

→ see with ???

→ see "how to contact IBM"

To be requested on RCS side :

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==> waiting for the

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resolution by IBM, get existing files in RCS

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and load them manually in PPS

-2- If files existing on RCS side (FTP/Automator issue)

→  see with IBM

Chemlogics files

-C- No file existing on RCS side

If no file existing on RCS side ==> RCS Programm issue

issue should be anylized by OTC teamto understand if the issue will occurs again when restartion OTC-job or not

RCS PCLOC PROGRAMM ISSUE :

when issue explained and/or solved, ask IBM to restart the job

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OTC CGI techno team : To rerun the RCS job, one SR should be created for IBM :

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→ see "how to contact IBM"

==> as soon as the child ticket is solved (i.e. new RCS files are produced),  load new files (manually) in PPS (depending if new files sent or not by FTP)

2- Table ZWOCT010 for OC documents extraction

ZWOCT010 table contain all documents extracted (or to be extracted) in RCS for BI4, with their extraction date.

Access using SE16

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In « object key » (clé d’objet), you indicate the document number on 10 digits

In « application », you have to indicate the type of document :

                   V1 = ZPI1 :           for one order

                   V2 = ZPI2  :           for one delivery

                   V3 = ZPI3  :           for one invoice

                   V7 = ZPI4  :           for one shipment (dossier de transport)

                   EF = ZNE5 :           for one order 45% (purchase order) 

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« Data extraction date » indicates the last sent of the document thru PPS.

In this example, it means that the invoice has been updated in RCS and extracted for PPS on 02.02.2019 (i.e. in the file received in BI4 on 03.02.2019)

CHEMLOGICS files

BFC files

First see if files have been sent on BFC side  → Marie-Yolande KUCZYNSKI <marie-yolande.kuczynski@solvay.com>

If files sent by BFC, see with IBM

ICARE files

First see if files have been sent on BFC side  →