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Access Requests tickets should be used to request access granting for yourself or another user.
First, connect to
the Service Onethe SYRA portal.
- 1 & 2. Simply click Simply click on "Service Catalog" & on "Application Access Request (Generic)Access & Application" in the Home page:
You can also find this request in the catalog tab or in the searching bar.
- 3. Click on "Application Access Request (Generic)."
- 4. If needed, you can change the field 2. You can select to request the access for someone else by clicking on Edit in the "Request for" section.
In this case at the right. By doing so, both the user and the requestor will get the ticket updates.
Then click on "Request Now"
- be notified of the ticket progress.
No need to change that if your are the requestor !
In the example, the ticket will be created for Tiphaine COURTAUD.
- 5. Click on "Request now" , verify 3. Verify the user information & click on next."Next" .
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Then fill in the ticket :
- 46. Select the request type: "Reactivation"
"Type of Request": Reactivation or deactivation
- 75. Select "ELN (IDBS)" as the System
- 68. Click on the GForm
- 9. Fill the GForm by clicking on " Suivant"
- 10. Fill the GForm
- by selecting " New comer arriving at Syensqo" & Click on "Suivant" to fill the request.
- 117. Once GForm is sent, Go go back to your Service One SYRA page and Confirm by ticking the check-box.
- 12. Add "Additional information" if needed
- 138. Click on on Submit request to complete the service request
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