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Access Requests tickets should be used to request access granting for yourself or another user. 

 First, connect to
the Service One portal
the SYRA portal.



  • 1 & 2.  Simply click Simply click on "Service Catalog" & on "Application Access Request (Generic)Access & Application" in the Home page:
    You can also find this request in the catalog tab or in the searching bar.
    2
















  • 3. Click on "Application Access Request (Generic)."
















    • 4. If needed, you can change the field "Request for" at the
  • top left
    • right.
  •  By
    • By doing so, both the user and requestor will be notified of the ticket progress. 
      No need to change that if your are the requestor !
      In the example, the ticket will be created for
  • Samantha Armisen
    • Tiphaine COURTAUD.
3. Verify

    • 5. Click on "Request now" , verify the user information & click on "Next" .



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Then fill in the ticket :

4
  • 6. Select the "Type of Request":
"
  • User Modification
"

5



  • 7. Select "ELN (IDBS)" as the System
6


  • 8.
Select
  • Select "Key-user rights"
7


  • 9. Click on the GForm









  • 10. Fill the GForm
  • completely by clicking on " Suivant" after completing each step














  • 11
7
  • . Once GForm is sent,
Go
  • go back to your
Service One
  • SYRA page and Confirm by ticking the check-box.



  • 812. Add "Additional information" to explain to which part of the ELN you want to have access (GBU, Site, Study, specific folders...)
9
  • if needed




  • 13. Click on Submit request to complete the service request




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