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Access Requests tickets should be used to request access granting for yourself or another user.
First, connect to
the Service One portalthe SYRA portal.
- 1 & 2. Simply click Simply click on "Service Catalog" & on "Application Access Request (Generic)Access & Application" in the Home page:
You can also find this request in the catalog tab or in the searching bar.
2
- 3. Click on "Application Access Request (Generic)."
- 4. If needed, you can change the field "Request for" at the
top left- right.
By - By doing so, both the user and requestor will be notified of the ticket progress.
No need to change that if your are the requestor !
In the example, the ticket will be created for
Samantha Armisen- By doing so, both the user and requestor will be notified of the ticket progress.
- Tiphaine COURTAUD.
- 5. Click on "Request now" , verify the user information & click on "Next" .
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Then fill in the ticket :
4- 6. Select the "Type of Request":
- User Modification
- 7. Select "ELN (IDBS)" as the System
- 8.
- Select "Key-user rights"
- 9. Click on the GForm
- 10. Fill the GForm
- completely by clicking on " Suivant" after completing each step
- 11
- . Once GForm is sent,
- go back to your
- SYRA page and Confirm by ticking the check-box.
- 812. Add "Additional information" to explain to which part of the ELN you want to have access (GBU, Site, Study, specific folders...)
- if needed
- 13. Click on Submit request to complete the service request
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