Syensqo IS - Customer Support

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Overview

Step by step process on how to onboard new

  • Corporate Group
  • Accounts (part of an existing Corporate group on C&C)
  • Contacts  (part of accounts on C&C)
  • Products

Concerned profiles:

Status
colourBlue
titlesales mgr / dir
 
Status
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titlesales reps
 

Table of content

Table of Contents
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excludeOverview|Table of content
 

Step-By-Step Onboard New Contact in C&C

Step 1 - In Icare

Status
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titlesales reps


PREREQUISITE 
  • Verify
  • Contact is part of an account
- that
  • That is connected to a Parent Corporate Group.
  • And this Parent Group is set up for C&C.


If not, you need to Onbaord the Account on C&C

C&C Onboarding Account

 Image Added




1.5 Onboard new ContactOn the Contact, Select (top right arrow Enable Partner User).
You will be redirected to User Record

1.6 Onboard new Contact
  • On the User record, fill the missing info
  • Profile:’Connect & Collaborate Partner
  • Data Access profile is not relevant (you can selectAccount Manager
  • Enter GBU: Specialty Polymers


  • Upon Saving, the user will receive an email to set his/her new password

Image Added

1.7 Onboard new ContactThis is  a copy of the Email received by the contact





Who has already access to C&C?Check Report C&C Users by Corporate Group 


How to deactivate Contact in C&C


How to give access to both C&C & Webshop





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