Syensqo IS - Customer Support

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Table of contents

Table of Contents

Definition

 This capability allows user customers to use My Syesnqo Portal Homepage functionalities. 


Table of contents

Table of Contents


 Accessing points

The following tiles are available on the Homepage body:

  • Banner appears below the tiles

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The same options are also available from the 3 dots menu next to the notification bell: 

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Footer links:

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Data Model & Security

  • R&Q Questions is hidden when contact MSP Persona is R&I/ Marketing
  • Banner visibility is controlled in the utility object (more details here) 
see the opportunities shared between them and Solvay. The opportunities displayed are the one which have been stored in SFDC.

Accessing points

This capability can be accessed through several points in CEP detailled below : 

Homepage 

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Menu

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Detailed Capabilities

CEP user can access to :

  • Opportunities list
  • Opportunity details
    • Linked to a specific opportunity, a tchat is available for CEP users (Customers) and Solvay's internals to be able to discuss.

Opportunity list

This list presents all open opportunities and the closed ones (if they have been closed in the current or the past year)

It is presented in a table with the following columns : 

  • Opportunity
  • Product
  • GBU
  • BU
  • Country
  • Volume (expressed in Tons)
  • Stage
  • Targeted first delivery Date
  • End Use

The list is presented in pages ( 10 per page)

The list can be filtered through  : 

  •  Stage
  • Country
  • Owner
  • GBU

Every filter accepts multi-selections. The header of each column allows a sort (in the page ? in all the records ?)

The field Opportunity is in blue and underlined. It is a link to access to details of an opportunity, opening a new page.

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Opportunity Details

The opportunity detail page contains the following elements : 

  • Opportunity name
  • End-Use
  • BU
  • Probability (%)
  • Account Country
  • Close Date
  • Stage
  • Account
  • Targeted first delivery date

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This page is totally in a read-only mode. No field can be updated.

The right section contains a chatter.

Chatter

The CEP User is able to send through this section messages to Solvay's internals who are following this opportunity.

Data Model & Security

 There is no specific data model for CEP. The core data model is used.