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WHEN & HOW should I reach out to IT?

IT is here to support but also to safeguard the IT landscape



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Meet The Guardians of the House & their roles. 

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Please click on the titles below to open the articles with the relevant information:

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textIT Portfolio Governance (Guardians)
urlhttps://wiki.syensqo.com/pages/viewpage.action?pageId=919016561

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textIT Procurement Governance
urlhttps://wiki.syensqo.com/display/AKC/Procurement+2

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textIT Cyber Security and Compliance Governance
urlhttps://wiki.syensqo.com/display/AKC/IT+Cybersecurity+2
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text IT Architecture Governance
urlhttps://wiki.syensqo.com/display/AKC/IT+Enterprise+Architecture+2

WHEN & HOW should I reach out to IT?


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WHEN should you contact IT?

Reaching out to IT ensures that YOUR ORGANIZATION STAYS SAFE and provides you with all the necessary SUPPORT for your Digital Solution.

To know if you need to reach out to IT, please, answer the following 4 questions.

4 Questions

  1. Does your Digital Solution host Syensqo's Data?
  2. Do you need a contract to use your Digital Solution? 
  3. Do you expect any future support from IT?
  4. Do you have any Digital Issues, and do you need IT assistance?


If you've answered YES to one or more of the above questions, then reaching out to IT is your next step!



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HOW should you contact IT?

Whenever you need to contact IT, there are 2 OPTIONS available for reaching out!


Option 1

Reach out to your IT Counterpart or Digital Champion for ideas or enhancements related to existing applications or IT topics.

Your IT Counterpart or Digital Champion is not just your link to IT but also the go-to person for figuring out what comes next. Plus, if your Digital Solution encounters any complexities, they’ll ensure you find the easiest and most efficient path forward!

They are the ones that will make your Digital Solution go through the right Portfolio Process. 

Find your IT Counterpart here:

Option 2

Submit a ticket through SyRa  for any of the following needs:                                                                                                                                             

  • Incident resolution
  • Service requests
  • Access inquiries
  • Change requests
USEFUL LINKS
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USEFUL LINKS

  • Syensqo Life Saving Rules elearning
  • W-9 
    • Bank & Trade Documents

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    Contact Your IT Contarpart!

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    textIT COUNTARPART CONTACTS

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