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Info
Info
titleiconSupply Chain Excellence
Marie-Ange Carrier
false
titleD&PS Expert
Miriam Luttrin
EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong

General Description

This KPI measures the percentage of orders entered into the system in less than 2 days versus total
of
number of orders.
KPI:
% Orders Entered < 48hrs
Order entered > 48hrs and their motives
warningSystem
title

Scope

This KPI is current only available for orders entered in WP1

Info
iconfalse
titleTarget Users
  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers
Info
iconfalse
titleAuthorization & Rights
All the accesses must be validated by:

Supply Chain Excellence

:
  • Exclusion of material types servicesa and packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
  • Exclusion of SOLD entities (consolidation method = SOLD)
  • Intra GBU flag = N
  • See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types
Click here for the Access form to get access to the Global Supply Chain Dashboard.




Calculation:


KPI Name
Calculation
Order Entry delay
PO received date - Order Entry date
% Orders Entered < 48hrs
---Order Entry delay < 48hrs
---------------------------------- x100
Total Orders
Technical Documentation
Source:
CORE: BW
OBAS- BW
_QRY_
MVSDSO45_SD0006

BI4:

eCOMMERCE DASHBOARD_CWWPPS_R004
Tab: QlickView

Update:

Daily

MVSDSO57_0001
QV: QVBW_QRY_MVSDSO57_0001
Update:
Daily
Query filters applied:

Source Information:
QV Query:
BI4 (Rhodia): NB SBS Monthly Dashboard CS Indicators Direct and Cancel orders CSWWPPS R001
BI4 Filters:
Image RemovedLEGAL COMPANIES <>ZFR9/7378
Image RemovedDISTRIBUTION CHANNEL <> 8I
Image RemovedSHIP TO KA <> GRCL200022/9999999999/GRCL000098
Image RemovedORDER FLOW CODE = R
Image RemovedDOC TYPE = FG/KB/KBB/KE/KEB/LP/ORB/RCM/TA/TAM/ZAGR/VEF/VEFR/ZEXP/ZOR/ZKEB/ZKBB/ZORB/LZM/RCS/ZKL/KL
Image RemovedORDER REJETION:
CODE = 98 OR 
EMPTY OR
ORDER LINE CANCELLED IN SAP NOT CONSIDERED (ORDER LINE ITEM CATEGORY CODE = ZZZZ)
Filters
BW
QVBW_QRY_MVSDSO57_0001
Image AddedExclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703 WP1/ZDIE WP1/ZVER WP1/ZUNB
Image AddedExclusion of SOLD entities (consolidation method = SOLD)
Dimensions:
Global Overview of Dimensions



BW

Dimensions:

Global Overview of Dimensions

Order Entry 48h
Global Filters
Period
Month Year
Order
document date YYYY/MM
Line Creation Month
Organization
GBU
[CPFCTR1_2] GBU
Name

Group of Activity
BFC BU
[0G_CWWE01__CPFCTR2_2] Group of Activities
Sub-Activity
[0G_CWWE01__C_MAGNITU] BFC Market
Company
Legal
[C_COMPCDE] Company
Plant
Zone
Plant geographical zone
[C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
Country
Plant country
[C_PLANT] Plant\Attributes\[0COUNTRY] Country key
Plant
[CPLANT] Plant
name
Ship Destination
Zone
[C_SHIPTID] Ship
to geo Zone name
-to\Attributes\[C_GZONE] Geographie/Zone
Country
[C_SHIPTID] Ship
to country name
-to\Attributes\[0COUNTRY] Country key
Corporate Group
[C_SHIPTID] Ship
to group name
-to\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
Ship Destination
[C_SHIPTID] Ship-to
name

Product
Product Hierarchy
N/A
[C_MATNR2__C_PRDHIER] Product Hier (LIP03)
Product
Product Name
[C_MATNR2__C_PROD] Commercial Product / Material Group
Bulk/Packed
Mapping based on:
Material Packaging Group Name Bulk =
Packed in Bulk else = Packed
[C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
Packaging Type
[C_MATNR2] Material
Packaging Group Name
\Attributes\[C_PACKAG] Packaging type
Specific Filters

Sales
Office
Doc Type Group
Sales Doc Type
[C_DOCTYP2] Order document type
QV Mapping based on Sales Office
Sales Office
Country

[C_SAL_OFF]
QV Mapping based on
Sales Office

Sales Office

Sales office name
CSR
[C_CUSTSAL__C_ZIPART] CSR (Sold-to)
DashboardBW & BI4 Key FiguresSAP
CSR (Customer Service Representative)
- the person in responsible to create and
manage the Sales Order
BW
[_CUSTSAL__C_ZIPART]
ZI Partner sold to 
Customer masterdata (Sales area data)
  •  WP1: Partner functions → ZI
    Image Added
  • PF1: Partner functions → VW
    Image Added
CSR
Order partner ZI actualized name