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changes.mady.by.user Kyle Amlung

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changes.mady.by.user Li Lian Cheong

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Quality OverviewImage Added


Info
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titleOwner - SFDC Data
CRM Team

 

 

           Quality OverviewImage Removed


Info
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titleIS Reporting Coordinator
Sandra Silveira
 IS OtC Reporting Coordinator
Diogo Paiva & Laurence De-Zeeuw


Info
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titleD&PS Expert
EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong
Miriam Luttrin



General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.
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  • ......
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Calculation 
Invoiced
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Shipped not billed
.......
.........
.......
  
BFR
......
Budget
.........

Sources

Orderbook

.........

Core query
......... (PF1)
........ (WP1)
..........
QV query
..........
...........
Refresh frequency
..........
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Filters
 
.......

Specific Dimensions

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  • .............
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Scope

  • .............
com easier and analytical in nature. The Quality section is divided into several parts:


Sources

 

CRM SalesForce
CRM Salesforce
BW
BW_QRY_DBSDSO14_0001


Specific Dimensions

See relevant section for Specific Dimensions


Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests


Refresh Frequency
Daily


Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.



Info
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titleAuthorization & Rights
Authorization & Rights
All the accesses must be validated by
the
:
GBU
Champions
Authorisations' rights per ..............
Access form   
CRM Champions
or
GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.