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Info
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titleProcess Owner
Pieter Ceelen
Project Office Manager
Info
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titleD&PS Expert
Miriam Luttrin

General Description

Satisfaction evaluation on the A,B,C projects closed.
Upon closure of a project, stakeholders who participated in the project will receive an eSurvey for A, B C projects.
If
The project is consider as surveyed as soon as the Project Manager
conducts a successful
receive a answer to the e-survey.

 

  • Number and % of Project Surveyed
    Number of projects closed
    for
    which the Project Manager conducted a successful stakeholder satisfaction survey.**If a project with a customer satisfaction score is -1% or -0,5%, they refer to an "irrelevant" project (meaning that the project had been stopped or frozen, etc.). These are not calculated in "projects surveyed"
    % Project Surveys: # projects surveyed / # project A, B, or C
    the selected quarter
  • Average score for the projects for which a survey was conducted (out of 10)
  • Detailed table displays the list of closed projects being surveyed with scoring achieved (out of 10). By clicking on the Project Code, it will open the project within Accolade.
Base on the End_date in Accolade
Info
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titleTarget Users
  • SBS Management Comitee
  • CRM / BRM
  • GBUs Directors
Info
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titleAuthorization & Rights
All the accesses must be validated by the
SBS General Manager
Access form
Calculation 
Number of Projects Surveyed
Number of projects closed (A,B,C) for which the Project Manager conducted a successful stakeholder satisfaction survey.**If a project with a customer satisfaction score is -1% or -0,5%, they refer to an "irrelevant" project (meaning that the project had been stopped or frozen, etc.). These are not calculated in "projects surveyed"
% Projects Surveyed
 
  
Net Promoters
It corresponds to the numbers of each score receveid from GBUs and Function split by the following scale :
  • 4 or 5 => Promoter
  • 3 => Passive
  • 1 or 2 => Detractor
Number of projects surveyed versus the number of projects that are subject to be surveyed (total closed A,B,C projects)
  • Region
  • GBU & Function
    • Process

    Sources

    Project Stakeholder Satisfaction

    Core query
    Accolade
    QV query
    Accolade
    Refresh frequency
    Daily - full reload

    Sources

    Average Score

    		Net Promoter
    Core query
    SBS Quarterly Survey
    SBS Quarterly Survey
    QV query
    google file - "SBS Customer Satisfaction Dashboard"
    google file - "SBS Customer Satisfaction Dashboard"
    Refresh frequency
    Quarterly
    Quarterly

    Specific Dimensions

    Scope

    • Current year
    • Y-1