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Objective 
SyRa aims to drastically simplify and modernize Syensqo’s IT and Enterprise Service Management (IT/ESM) landscape by optimizing user experience, automating workflows, and aligning processes with industry best
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practice, all while maximizing adoption, performance, and cost efficiency
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Scope 
The platform covers the entire service lifecycle, including incidents, requests, access, change, assets, knowledge, and
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more across both IT and business (GBS) services. It addresses both front office (user interaction) and back office (process execution), impacting 30,000+ users and 3,400+ agents
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How it works (in a nutshell)
SyRa is a streamlined ITSM platform built on BMC Helix, enhanced with AI-powered automation via SYGPT, simplified service catalogs, modern UI, and out-of-the-box process models. It allows users to submit requests, solve issues, and access services
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effortlessly via portal or
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chatbot without navigating complex menus or forms
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🔹 Key Benefits
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Productivity Gains: Time per request reduced by up to 80%, with 10–15% employee efficiency gains.
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Cost Savings: Estimated €4M/year in IT support and license cost reductions.
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User Experience: 3-button homepage, cleaner catalog (500 vs 670 requests), and AI-guided support.
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Process Simplification: 35% of customizations removed, Agile-ready workflows introduced.
Link here to the slide: Why SyRA and ITSM Matter
Want to know how to use the SyRa Platform : Find our tutorials here
Useful contacts 
To be completed by the new team
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