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- Browse BMC Helix Page for Strutcure related tickets
- Check the ticket details like GBU unit, Change to be made , SAP environments.
- As per provided GBU unit, Send the ticket for validation and approval from GBU Data Steward, For EX If a workorder is requested for changes to be made reference to GBU NOVACARE - Always send a mail to Peter Rollason or Yoomi Kim. Likewise follow this process as per mentioned GBU unit.
- Once approved by GBU Data Steward, analyse the ticket, like what changes to be made and in which SAP environment like WP2, PF2, MPO and All GTS systems.
For For Ex: If address update is requested for a specific plant , then we need to analyse the below things (WO0000000095114)
Step1 Step 1: Check the plant existance in each SAP environment
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