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Table of Content

Table of Content

Table of Content

Table of Content

1. Introduction
1.1.Scope
1.2.1. Introduction
1.1.Scope
1.2.Assumptions
1.3.Definition, acronyms and abbreviation
2.Training Details
2.1.Application URLs
2.2.Basic Information about Application
2.3.Application Features
2.4.Notifications
2.5.Initiating the request
2.6.Project Team
2.7.Different ways to access user tasks
2.8.Identifying the basic information in Header Section
2.9.Different ways to access Attachments
2.10.Basic lookouts to complete the task
2.11.Using Need for More Information Option
2.12. Material Qualification Workflow walk through
2.13. Material Qualification Dashboard Walk through
2.14. NPD  Workflow walk through
2.15. NPD Dashboard Walk through
3.Security
3.1.Permissions
4.Error handling & contact support

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• An automatic email will trigger the BPM support team if incase of any process failure via Freshdesk ticketing tool.
• In case the user is facing any issues while performing any activity in the application or accessing the application, they may perform any if the below activities to trigger a support request:
  • Email to Freshdesk support:
    • Send an email to 'IS-CAPG-BPM@solvaysbs.freshdesk.com'
    • Provide all the details of the issue i.e. Task Name, Project Name, Issue details etc
    • If possible a snippet would help the support team rectify the issue in the shortest period of time.
  • Create a freshdesk ticket via Application "Solvay Support":
    • Click on the Home Icon at the header section.
    • Click on Solvay Support - Start
    • Enter the details and click on submit.
  • Open a ticket manually via Freshdesk:
    • Login to Freshdesk Tool URL - {+}https://sbs-support.solvay.com+^{Image Removed}
    • Choose an option to create a new ticket, and chose the below options:

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• • For quick resolution you have to raise a request from the application itself via option "Support" at the top right corner. This will automatically generate a ticket and our support team will act accordingly. 

  • You can even raise ticket via Service One (BMC Helix) for any IT related changes by choosing the below options

  • Catalog→ IT Foundation→ Business Process Management→ Workflow services.