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Overview


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In this section, you will find information about

:

reports and dashboards available in Salesforce

  • Difference between reports and dashboard

the

  • The different types of reports

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Concerned profiles:

     ALL

Table of content


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Step By Step


Reports & Dashboards

Report

A report returns a set of records that meets certain criteria, and displays it in organized rows and columns

Data can be filtered, grouped, and displayed graphically as a chart

Dashboard

A dashboard shows data from source reports as visual components, which can be charts, gauges, tables, metrics, or Visualforce pages

Snapshot of key metrics and performance indicators for the organization

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Dashboard Component

Each dashboard can have up to 20 components in 3 columns

Each dashboard component has a source report that filters the data to display

Reporting Folder

Place where reports and dashboards are stored

Controls who has access to which reports and dashboards. 

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Notes about folders & accesses

•There are 2 types of folders : report folders & dashboard folders. It is impossible to have both reports and dashboards in the same folder.
Visibility is managed at folder level: if you have access to a folder, you will have access to all dashboards in this folder.

Folder accesses management

Each GBU has:

→ 1 report folder to store reports created by GBU users

→ 1 report foler to store source reports of GBU dashboards

→ 1 dashboard folder to store dashboards specific to the GBU.

Each user of the GBU will access those 3 folders.

 

There is also Cross GBU folders (source reports and dashboards) to store dashboard used by all GBUs. All users have access to those folders.

Definitions: Types of Reports

Tabular Report

Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row

Summary Report

Summary Reports are similar to tabular reports, but also allow users to group rows of data, view subtotals, and create charts

Matrix Report

Matrix Reports are similar to summary reports but allow grouping and summarizing data by both rows and columns

Illustration of the different report types

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Viewing a Dashboard

 Click on the Dashboards tab and select to view a Dashboard name.

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Refreshing a Dashboard

 

Dashboards do not dynamically refresh to show the latest data.

You need to Refresh your Dashboard to see the current data represented in the charts by clicking on the Refresh button.

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The display on the right hand side of the screen shows you the last time the Dashboard was refreshed.

 

Note that if you refresh a Dashboard, it refreshes automatically for all users who have access to it.

 

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