CUSTOMER SUPPORT CONTACT
Customer Support Contact
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If you cannot find the information you need on this Customer Support Space, please create a ticket on the SBS Support Portal (Freshdesk):
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| url | https://sbs-support.solvay.com/support/login |
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Getting started on Freshdesk
You can connect to the customer portal using any supported browser and an Internet connection.
Type sbs-support.solvay.com in your browser address bar and click on the ‘Google’ login button to connect using your Google apps account.
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Contact Customer
Contact Customer Support
You can also request support from IS by Phone.
Software
Web
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Network
Printers
Phones
DataBackup
Germany : +49 69 66 41 53 59
France : +33 164 53 91 07
Italy : +34 913 60 61 90
UK : +44 12 64 3
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- GLOBAL Helpdesk is accessible 24 hours / 5 days (Monday to Friday) by e-mail
All working days "somewhere" in the world. During public holidays specific to the helpdesk of your zone, you will get support from Helpdesk of an other zone
- LOCAL Helpdesks are accessible by e-mail and phone
EU : 8:30 am - 6:00 pm (French Time : GMT+1 ou +2 )
LA : 8:00 am - 5:00 pm (Brazilian Time : GMT-2 ou -3)
NA : 8:00 am - 8:00 pm (EST : GMT-5 ou -4)