Syensqo IS - Customer Support

Page tree

Versions Compared

Old Version 3

changes.mady.by.user Suchismita BEHERA

Saved on

compared with

New Version Current

changes.mady.by.user Suchismita BEHERA

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Migration of unmigrated content due to installation of a new plugin


Wiki Markup
\[Support Requests\]
\\
\\
\\
\\
\\
\\
\\

...


Document File Name
User Training Guide
Version
V0.1
Version Date
07-MAY-2020
Author
Suchismita Behera
...
This document will guide the user on how users can access the Solvay Support application and raise tickets to freshdesk in newly designed tool. Also this document will guide them about the features of S Anchor_GoBack_GoBackolvay Solvay support tools and how they can utilize the same in their day to day business needs. 
...
S No
Notification
To Whom
1
Ticket Initiation
To all concerned technical team
2
Task Ticket Updates
To the user and concerned technical team
...
  • Application Selection: User needs to select the application name from dropdown, in which he wants to raise a ticket.




  • Impa
     Anchor
    _GoBack
    _GoBack
    ct Impact and Urgency:     User needs to select the impact of ticket on application and the urgency of the ticket from the shown drop downs.
...