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1. Check if the request is created by filling the Qualtrics formraising a request through Corporate Dashboard Access Request Form in HELIX, If not provide the user the Qualtrics link and close this ticket.https://solvay.az1.qualtrics.com/jfe2/form/SV_9MjnvJNmiv4W1BHinform the user "You have created an incident while it should have been an access request."
We must work on only the tickets that are created through Qualtrics formthrough Corporate Dashboard Access Request Form in HELIX
2. After getting the ticket in proper format you can check whether the user already exists or not in QV usage.
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8. Any Access request for “MECANA Dashboard” you can transfer these tickets to “IS-TECHNO-REPORT-DASHBOARD” -> Gillies Bounan as AgentMECANAO Dashboard” get validation from user's manager and provide access
9. For Removal Access in a dashboard we must get validation and inform the dashboard owner alone that the particular user is removed and not to the user
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