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The first step is always to create a support ticket. This can be done in two different ways:
- The Seeq User Interface
- Seeq Support Portal
- The Seeq User Interface
Create a support ticket using the Seeq User Interface
Starting from R62, creating a ticket automatically creates logs, without the customer being notified. The process is very similar to the previous releases. In the Seeq instance, click on the hamburger drop-down on the right; and choose ‘Get Help’
Search for a knowledge base article or choose ‘Let us Help You’ to create a support ticket.
Describe the issue in the Summary box; and click on the drop-down to choose between a support ticket or feature request.
If you want to send Seeq logs, Click on Download Logs then click on the link highlighted by the red arrow to create a support ticket and attach the logs.
Create a support ticket with Seeq Support Portal
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- Enter your name, email, and a short description and press "Send".
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Starting from R62, creating a ticket automatically creates logs, without the customer being notified. The process is very similar to the previous releases. In the Seeq instance, click on the hamburger drop-down on the right; and choose ‘Get Help’
Search for a knowledge base article or choose ‘Let us Help You’ to create a support ticket.
Describe the issue in the Summary box; and click on the drop-down to choose between a support ticket or feature request.
If you want to send Seeq logs, Click on Download Logs then click on the link highlighted by the red arrow to create a support ticket and attach the logs.
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Seeq Office Hours - book a session with a SEEQ Analytics Engineer
If you have an analytics question and you want to speak directly with a Seeq Analytics Engineer in a Teams meeting, then Seeq Office Hours is the right channel for that. There are multiple 20 minute slots during the week in different time zones for the sessions (note that all sessions are in English).
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