• At Day 1, 3rd July 2023, the current one.solvay.com will become as a static page and will provide both links to ECO and SCO Intranets. Select accordingly.
• If an ECO user clicks on SCO Intranet link, he/she will not have access. Vice versa.
• It is recommended to remove old links from your Favorites browser bar and save the new URL/link once you have reached to ECO or SCO Intranet according to your People Allocation.

• No design / user interface (UI) change on ECO & SCO Intranet

• Features should be AS-IS.
• Temporary New feature on the homepage " Day1 search tool" where you can find information and support for the main applications, entities, sites, promotional materials and services.

• New URL for ECO & SCO Intranet.

• New back-end URL for ECO & SCO Drupal for contents contribution.

• Contents are adapted to ECO & SCO accordingly. If contents are incorrect, this is NOT a bug/technical issue, hence no tickets are needed. 

• Contents in both intranets will keep being updated after Day-1 and before Spin-off according to business needs and the Po2 project updates.
  • For ECO: Send an email to Annick Gysemberg to report the inappropriate contents (managed by Communications BSA and the contributor community/space owners)
  • For SCO: Send an email to Felipe Claus to report the inappropriate contents (managed by Communications BSA and the contributor community/space owners)

Clone and delete. This means:

• One front end Intranet website for ECO
• One front end Intranet website for SCO
• One back end for ECO (for contents contribution)
• One back end for SCO (for contents contribution)

Before logging an INCIDENT:

• If you are SURE that you are either ECO or SCO and that you do not have an access, please follow the procedure to raise the ticket in Service One (INCIDENT).
• If you are NOT SURE, please double check with your manager prior in raising the ticket in Service ONE.

Logging an INCIDENT: follow the procedure for faster resolution.

Behaviour:

• By design for Day 1, all employees under TSA will be able to access to one of the Intranets BUT NOT BOTH
• The reason is Solvay ONE is an employee portal and not the final application URL.
• This is not an INCIDENT. All tickets will be closed. 

Before logging an INCIDENT:

• YOU have been identified as a content owner to one of the Intranet's spaces (GBU or Functions)
  • If you are a CONTENT CONTRIBUTOR and has an access issue into the back end content management system, please raise a Service ONE INCIDENT ticket (see below).
  • If you are NOT a CONTENT CONTRIBUTOR and has the duty and responsiblility for your GBU or Function, please contact (For ECO: Send an email to Annick Gysemberg; For SCO: Send an email to Felipe Claus). In this case, there is no need to raise a ticket in Service ONE.

Logging an INCIDENT: follow the procedure for faster resolution.

Before logging an INCIDENT:

• YOU have been identified as a content owner to one of the Intranet's spaces (GBU or Functions)
• YOU have updated all the necessary media in Keepeek but the assets do not appear when uploading via Drupal interface, then please raise a Service ONE INCIDENT ticket (see below).
• If you have an issue with Keepeek app itself, please raise a Service ONE INCIDENT by selecting the application " Keepeek"

Logging an INCIDENT: follow the procedure for faster resolution.

Before logging an INCIDENT:

• YOU have been identified as a content owner to one of the Intranet's spaces (GBU or Functions)
• YOU have updated all the necessary documents in Aodocs but they do not appear when uploading via Drupal interface, then please raise a Service ONE INCIDENT ticket (see below).
• If you have an issue with AODocs app itself, please raise a Service ONE INCIDENT by selecting the application " AODocs"

Logging an INCIDENT: follow the procedure for faster resolution.

Before logging an INCIDENT:

• YOU have been identified as a content owner to BOTH of the Intranet's spaces (GBU or Functions)

Logging an INCIDENT: follow the procedure for faster resolution.