...
| Panel | ||
|---|---|---|
| ||
Reporting the incident to the IBM Service DeskWe recommend to register the incident into Maximo tool, preferably to write an email to IBM Service Desk. If the incident resolution is urgent: Always give a phone call to the IBM Service Desk and mention as reference to the Maximo ticket. Clearly describe the incident, its urgency and impact so that the Service Desk agent can assign the correct priority to the incident.
|
| Panel | ||
|---|---|---|
| ||
Follow up the incident resolution
|
...