Before logging an INCIDENT: - ECO employees will only have access to ECO Intranet
- SCO employees will only have access to SCO Intranet
- This applies also for TSA employees / GBS / DT Shared services
- If you still encounter this issue, proceed in logging an incident
Logging an INCIDENT: follow the procedure for faster resolution.
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- Check in the MFT file to see if user / employee's PO2 Flag is "E" or "S".
- If user/employee is having the incorrect PO2 Flag as per claimed, it is not an issue on the application level but on the HR data layer.
- If user/employee is having the correct PO2 Flag but still has an application access issue, route the ticket to Helix Assignment Group = IT Stellar Web
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