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changes.mady.by.user Kyle Amlung

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Quality OverviewImage Added


Info
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titleOwner - SFDC Data
CRM Team

 

 

       Quality OverviewImage Removed


Info
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titleIS Reporting Coordinator
Sandra Silveira
 IS OtC Reporting Coordinator
Diogo Paiva & Laurence De-Zeeuw


Info
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titleD&PS Expert
Miriam Luttrin
EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description

The CRM Quality dashboard is designed to make reporting on quality metrics from Salesforce.
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Calculation 
Invoiced
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Shipped not billed
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BFR
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Budget
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Sources

Orderbook

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Core query
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........ (WP1)
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QV query
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Refresh frequency
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Filters
 
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Specific Dimensions

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Scope

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com easier and analytical in nature. The Quality section is divided into several parts:


Sources

 

CRM SalesForce
CRM Salesforce
BW
BW_QRY_DBSDSO14_0001


Specific Dimensions

See relevant section for Specific Dimensions


Scope

  • Quality data for all CRM Active GBUs related to Complaints, Customer Requests, and Sample Requests


Refresh Frequency
Daily


Exchange Rate
Sales Force: rate given by Solvay Budget Department → once year and unique rate for all the year.



Info
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titleAuthorization & Rights
Authorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or

Immediate Supervisor for Novecare GBU.

Margin data MUST be validated by CRM Champions/Finance Directors

GBU Quality Manager
Click here for the Access form to get access to Analytics.
Access Rights and Dashboard Entry Points - Click here for descriptions.