Versions Compared

Old Version 4

changes.mady.by.user Miriam Luttrin

Saved on

compared with

New Version Current

changes.mady.by.user Vincent Lapegue-EXT

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Info
titleSupply Chain Excellence
Roberto Navone


Info
titleD&PS Expert
Donia Rachdi



General Description

This indicator explores the number of original invoices, corrective documents and percentage on invoicing accuracy. In other words, how much re-work (debit/credit notes) Customer & Service process is taking from invoices.


KPI:

% Invoices - Right First Time (All Motives)

% Invoices - Right First Time (Customer Service Motives)

#Orders with Debit/Credit Notes


Warning
titleSystem Scope

This KPI is current only available for orders entered in WP1



Info
iconfalse
titleTarget Users
  • Supply Chain Managers
  • Supply Chain Operational
  • Supply Chain Excellence
  • Logistics
  • Customer Service
  • Account Managers


Info
iconfalse
titleAuthorization & Rights
All the accesses must be validated by:

Supply Chain Excellence

Click here for the Access form to get access to the Global Supply Chain Dashboard.


Calculation:


KPI Name
Calculation
% Invoices - Right First Time
e---# Total Orders - # Orders with Debit/Credit Note
--------------------------------------------------------------- x100
Total Orders


Technical Documentation

Source:

BI4: NB SBS CS ORDERS WITHOUT POSTINVOICING CSWWPPS R001

Update:

Daily

Query filters applied:

Source Information:
BI4 Filters:
Image ModifiedSOLVAY LEGAL ENTITIES
Image ModifiedLEGAL COMPANIES <>7378
Image ModifiedDISTRIBUTION CHANNEL <> 8I (NATIVE GUAR)
Image ModifiedORDER FLOW CODE = D;C;R
Image ModifiedINTRA ENTERPRISE FLAG = N
Image ModifiedORDER DOCUMENT TYPE = CRB,ZCRB,DRB,ZDRB,L2,ZL2,G2,ZG2,TAM,TA,RCM,FG,KB,KBB,ZKBB,KE,ZKEB,KEB,ZEXP,ZOR,ZORB,ORB,LB,UB,ZARG,NB,VEF,VEFR,LZM,RCS,
Image ModifiedUSE BILLING DOCUMENT DATE
Image ModifiedINVOICE (SALES & QTY) NOT ZERO

Dimensions:

Global Overview of Dimensions





Invoices - Right First Time
Global Filters
















PeriodMonth Year
Billing Document Date - YYYY/MM

Organization


GBU

Sector zone name

Group of Activity

FC BU Name

Sub-Activity

BFC Market

Company

Legal Company
PlantZone
Plant geographical zone
Country
Plant country
Plant
Plant name
Ship DestinationZone
Ship to geo Zone name
Country
Ship to country name
Corporate Group
Ship to group name
Ship Destination
Ship to name
ProductProduct Hierarchy
N/A
Product
Product Name
Bulk/Packed
Mapping based on:
Material Packaging Group Name Bulk =
Packed in Bulk else = Packed
Packaging Type
Material Packaging Group Name
Specific Filters




Sales Office

QV Mapping based on Sales Office

Sales Office Country

QV Mapping based on Sales Office

Sales Office

Sales office name
CSR
Order partner ZI actualized name