Syensqo IS - Customer Support

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Excerpt
 

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CRM First Steps

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Introduction to CRM

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00. Navigation & Collaboration Tools


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From Prospect to Sales

 

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01. Account & Contact Management

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02. Sales Planning & Account

Development

Plan

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03. Opportunity Management

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04. Quotation

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05. Market Segmentation

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06. Sales Reporting & Analytics

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07. Commercial Roadmap

(not yet available)

 


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Managing Customer

Managing Customer Needs

 

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08. Complaint Management

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09. Sample Request Management

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10. Customer Request Management

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11. Mobility

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12. Voice of the Customer

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13. Webforms

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14. Transactional Pricing

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15. User Creation Template

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16. Contract Management

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17. Novecare Price Advisor

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18. Customer Specific Requirement

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19. Competitive Insights & Competitors

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20. Cross BU Leads


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