Syensqo IS - Customer Support

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Info

Working on Accolade required 2 parts
1) Application Access : Application Access Request (Generic) via Service One. Which allow you to manage project information using browsers

2) Software installation : Contact Local Service Desk to install Accolade add-ins. This will allow you save/exchange data with Accolade system using Microsoft Office template (Excel).

For WEGO (http://wego.solvay.com)

  1. User needs to contact his/her IPE Champions to know if he's authorized to use Accolade (https://sites.google.com/a/solvay.com/wego/contacts)
  2. User needs to ask local support to install Accolade addins v8.4

For SBS (http://biarritz.solvay.com)

  1. User needs to contact the Solvay Business Services Strategy and PMO sbs-strat-pmo.employees@solvay.com to know if he's authorized to use Accolade
  2. User needs to ask local support to install Accolade addins v8.4

 

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  1. Application Access Request (Generic) via Service One
    1. Catalog / Search Application Access Request (Generic)
      Click Request New and Click Next

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    2. Choose Request Type (required) and "Please select the system" type in “Accolade (Biarritz)” or "Wego" to pick from the available list.
      At the Additional information you can specific role and reference user for quicker service from support team.
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    3. Submit request