The cause of the problem can be either authentication or the network connection. If there are problems with the network connection, an error message usually reveals the cause of the problem (Make sure you are connected to the VPN). As regards authentication, there can be a few problems that should be solved by making the following checks: Ensure that your password is correct. Check that you are using the authentication method (Windows/M-Files) specified for your login account. (Don't forget to use "EUA\" before your login ID) If the problem cannot be solved, open a ticket in Freshdesk |