Syensqo IS - Customer Support

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Info

Working on Accolade required 2 parts
1) Application Access : which Application Access Request (Generic) via Service One. Which allow you to view manage project information via using browsers

2) Software installation :  Accolade Contact Local Service Desk to install Accolade add-ins version 12.3.4.500 to allow you to use . This will allow you save/exchange data with Accolade system using Microsoft Office template (Excel) to save/exchange date with accolade system.

  1. Application Access Request (Generic) via Service One
    1. Catalog / Access & Applications / Application Access Request / Application  Search Application Access Request (Generic)
      Click Request New and Click Next

    2. Choose Request Type (required) and "Please select the system" type in “Accolade (Biarritz)” or "Wego" to pick from the available list.
      At the Additional information you can specific role and reference user for quicker service from support team.
      Submit request
    Software Installation Request [Workstation] via Service One
    1. Catalog / Workplace Services / Computers & Accessories / Software
      Click Request New
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    2. Choose Device (required) and "Software Requested (required)" type in “Accolade (Biarritz)” or "Wego" to pick from the available list.
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    3. Input "Business justification (required)" and click Submit request  

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    1. request

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