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<span style="color: #0070c0"><strong>Solvay BPM- LAUNCH RMQ</strong></span> <span style="color: #0070c0"><strong>Training Document</strong></span>
\[RMQ & New Packaging Processes\]
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Table of Content

Table of Content

1. Introduction
1.1.Scope
1.2.Assumptions
1.3.Definition, acronyms and abbreviation
2.Training Details
2.1.Application URLs
2.2.Basic Information about Application
2.3.Application Features
2.4.Notifications
2.5.Initiating the request
2.6.Project Team
2.7.Different ways to access user tasks
2.8.Identifying the basic information in Header Section
2.9.Different ways to access Attachments
2.10.Basic lookouts to complete the task
2.11.Using Need for More Information Option
2.12.RMQ Material Qualification Workflow walkthroughwalk through
2.13. RMQ Dashboard Walkthrough Material Qualification Dashboard Walk through
2.14.NPD NPD  Workflow walkthroughwalk through
2.15. NPD Dashboard WalkthroughWalk through
3.Security
3.1.Permissions
4.Error handling & contact support

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1. Introduction

This document will guide the user on how users can access the Launch RMQ Material Qualification application and perform their activities in this newly designed tool. Also this document will guide them about the features of RMQ Material Qualification tools and how they can utilize the same in their day to day business needs.

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business needs.
Please refer to the details of Enhancements made on application, by clicking here.

1. 1. Scope

• Walk through of the Launch Material Qualification Walkthrough of the Launch RMQ Application.

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1. 1. Assumptions

• All the appropriate access has to be provided to the users prior to sharing this Guide.
• Users going through this training document are well aware of these workflows.

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1. 1. Definition, acronyms and abbreviation

      Terms	Definition
      RMQ	Raw Material Qualification
      BPM	Business Process Management

      
      
      

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1. 1. GoBack

2. Training Details

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1. 1. Application URLs

You can access the application by hitting the below URLs in your CHROME browser:
To access Test Environment: httphttps://bloomsimbpmsim.solvay.com
To access Live Environment: httphttps://bloombpm.solvay.com

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1. 1. Basic Information about Application

As soon as user hits the URL in browser he they will be getting viewing the below screen:
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Please find the details of each Tab that is visible in the application and what can be achieved from that tab:

• Launch Request: This tab will give the user ability to initiate the Launch request into the system. Also this Tab will only be accessible to 'Purchasing' to initiate RMQ Material Qualification Process or New Packaging Process.
• Launch Inbox: This tab will act like the inbox you have in your mailbox i.e. any 'Active' task that is assigned to you will be visible to you under this tab. Users can click on TaskId (which will

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• Task List Management: This tab will provide users to look into all the latest tasks regardless of their status, projects, and assignments. Users can click on the TaskId (which will be a hyperlink) to open the task. However the user cannot submit, save the task if it is not assigned to them.

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  Process Dashboard: This tab gives users the ability to track the status of their projects. Users can see only the projects for the region they are associated with. Users can see the basic details of the project i.e. Market, Requester, Region, Plant, Process Status etc. Users can click on project name to check the process status and further click on any box in the flow diagram to drill down the tasks associated with that stage of the process.

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  Material Dashboard: This tab gives users the ability to track only the approved Raw Materials along with details such as history and documents uploaded.

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• 1. Application Features

Below listed are the features of this application that user users can utilize:

• Project Team creation based on dynamic Business Rules.
• Reassignment and delegation features from the Dashboard.
• Place the process On Hold if awaiting any confirmation or details or to prevent any further movement of process until the information is received or the issue is resolved.
• Resume the process once the information is received or the issue is resolved.
• Kill the process, if the decision is taken to cease all work and the project will never be resumed.
• Ask any team members about any missing information required. The system will send the email notification to the selected user and will capture the missing information request in the Dashboard.
• Restricted access based on Roles.

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  Single Sign on feature.

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• 1. Notifications

Below are the scenarios and list of Notification that system will send to the appropriate users automatically:

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1. 1. Initiating the request

The process is capable of initiating below types of request:
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• Raw Material Qualification (RMQMaterial Qualification):

• By default system displays warning messages for all the mandatory fields, once you fill in the data the warning will disappear.
• Users need to enter all the details, to enable the Submit button.
• All the mandatory fields are marked with "*" and attachments with a message in red.
• As soon as the user chooses 'Region', the system will auto-populate the related Plant list..
• As soon as a user enters Region, Plant, Market they will get an option to choose the Project team.

• New Packaging (NPD):

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• Users need to search for an approved Raw Material in order to create the request.
• Once the user searches and adds the appropriate Raw Material, the remaining form will appear which will be partially filled based on the Raw Material selected.
• All the mandatory fields are marked with "*" and attachments with a message in red.
• Users need to select the team, but cannot change any Market, Plant or Region as its the addition of new package against an existing and approved raw material.

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  Users then need to click on the "+" icon in order to add the new packaging details.

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• packaging details.

• 1. Project Team

Project team is created or identified based on certain business rules that run in the background as soon as the user clicks on the Project Team icon in the Request Page. The business rules mentioned below:
The business rule is a combination of below:

1. Region
2. Plant
3. MaretMarket
4. Function

This means that a user has to be active in all of these attributes in order to get their name in the Project Team suggested by the system. Since multiple people could fulfill these criteria the hence system lets the user (Requestor) choose the best possible user against each and every Function.
Please note that as soon as user completes the team selection, the team icon will turn Green indicating that team selection is completed. However , if user clicks again on the icon, team will be removed as system will try to identify the latest team for a new selection.


Please Note: As soon the user selects the team and click on submit button, the system will trigger a notification to all the users chosen as a part of the project with some basic project details.

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1. 1. Different ways to access user tasks

The user can access the tasks assigned to them from 4 ways mentioned below:

1. Launch Inbox: All the tasks assigned to the users can be located under this Tab. However once user submit (Completes) the task, it will be removed from their inbox. Inbox will only display 'Active' tasks.
2. Notifications: Users will be notified by the system if incase in case any task is assigned to them and they need to perform any action. User needs to watch their mailbox with subject "Launch-Action Required (Project Name)". The users can open the email and will find a hyperlink in the mail body. Users can click on it and it will directly open their task in another tab of your chrome browser.
3. Dashboard: Users can look into their projects, click on the Project Name to get an insight of its current status. Further, they can click on any phase which shows 'Active (in blue color)' to drill down to the stage level view, where they can find the tasks list under that phase and can see if any of the tasks is assigned to them by looking into the 'Owner' column of stage level view.

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   Task List Management: User can go to this tab, use the Quick search with their name to identify any tasks opened and assigned against their name. IMPORTANT NOTE: this tab will only display the most recent 80 tasks generated by the system regardless of their status. For this reason, it is likely a user will not be able to find any tasks against their name due to the restricted number of results. Hence users should always rely on either the email Notifications or Launch Inbox for the most reliable list of active tasks.

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1. 1. Identifying the basic information in Header Section

You can find some basic information about the project in the header section of your tasks, dashboard.
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The header will contain below details:

• Project Name – This is the project name with a format of 'MaterialName_ProcessType_currentYear/FourDigitSystemGeneratedNumber'
• Plant Name & Plant SAP Code – Displays Plant Name along with SAP code.
• Process Type – Displays the process type initiated (RMQ Material Qualification or NPD)
• Launch RMQ ID– Displays the unique system generated ID against each Material (M123)

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  More Information Section – In the right most section you will find an "Information Icon". By clicking that icon a side navigation window will open containing further details of the project primarily captured during project initiation i.e Market, Business Justification, Creation Date, Requester Name etc.

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• 1. Different ways to access Attachments

Attachments can be accessed via 2 different ways mentioned below:

1. Any attachments made against a task can be visible at the bottom of the very same task in a tabular format. Users can click on the Attachment to download it (if a file) or open it (if a URL) in a new tab. If required a user can remove the attachment by clicking on the Trash icon under column remove.

1. Go to dashboard, search for your project. Open the project by clicking to the hyperlink under column shortId → This will open Process Level View → locate the paper clip icon in the top right section of the screen → click to view all the attachments made against the project.

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1. 1. Basic lookouts to complete the task

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  When a task is assigned to you, look into your Launch Inbox.
• Open the task by clicking to the task Id hyperlink.
• Fill all the fields that contains "*" marks stating Mandatory fields. (displaying additional warning message in red)
• Put all the mandatory attachment (if any mandatory a message in red will be displayed).
• In case of multiple attachments, you first need to select the 'Attachment Type' from the dropdown then only the paperclip option will be activated for you to make an attachment.
• Once all the details are filled in the screen, then only your 'submit' button will be enabled.

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  Please note the submit button will not be enabled if in case you have picked someone else's task and you are not the owner of that task.

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• 1. Using Need for More Information Option

Users can ask any other member of the selected project team for more information, however this option is available only in some of the tasks as per the business requirements.
You can follow the below steps to utilize this feature:

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Missing Information at Task Level:
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Missing Information at Dashboard Level:

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  Please note that no responses to the missing information requests will be captured in the system, it will only capture the missing information request. Users need to communicate outside the system to resolve those requests and then can come to the application to submit their activity.

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1. 1. Material Qualification Workflow walkthrough

Below section will guide you on how to access and proceed with end to end flow for RMQ Material Qualification process:

• Material Qualification RMQ Request Initiation: As soon as the user puts in all the relative information and select the project team the 'Submit' button will be enabled. There are certain questions on the basis of which few attachments become mandatory and will be displayed in red.

• RMQ Material Qualification Project Team Creation during Initiation: If any function or department has only one user identified via business rules then the system will pre populate the user.

• Successful RMQ Material Qualification Request Creation: As soon as user clicks on 'Submit' button in request screen, the request will be created in the system and it will display below success message containing the 'Project Name' in the format 'MaterialName_ProcessType_CurrentYear/SystemGeneratedUniqueNumber'

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• Notifications: As soon as a new request gets created system will send a notification with subject "Launch RMQMaterial Qualification- Project Initiated (Project Name)" to all the persons which are chosen to contribute in this project for RMQ Material Qualification workflow.

• Task Assignment & Inbox: If any task is assigned to the user, they need to go to their inbox to verify. Else they should check their Solvay Gmail mailbox for the notification

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• Task Activated Notification: User will be notified with the email with subject "Launch RMQ– Material Qualification – Action Required (Project Name)". This notification will only be sent to the user to whom the task is assigned. The user can click on the hyper link as displayed in the below screenshot to open the task from the mailbox directly without hitting the application URL. The email will look like below:

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• Specification Review: User needs to complete this task by filling required comments. In addition to that R&I Techno Center has the ability to update the Market selected by Purchasing during request initiation and their appropriate owners.

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• Market Lab: R&I Market Lab is a dynamic task i.e. based on Markets selected the task will be generated and assigned to their respective market owner. User needs to provide the confirmation of whether a test is required if yes then type of tests required etc. System will also send a notification to R&I Techno center if tests are required by markets.

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• Site Supply Chain: User needs to provide packaging details, labelling details, any specific demands etc.

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• QC Lab: User needs to provide the remarks along with details about QM views required or not. If QC Lab selects that QM Views not required then process will not generate any task for QM view going forward, if yes then it will generate.

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• QM Views: User needs to provide the confirmation of QM views creation in SAP system.

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• Material Code Creation: This task will generate based on the input provided by Purchasing during request initiation i.e. if Material already exists then process will skip this task else generate it. system will generate the Material code creation excel sheet with all the related information which users can download and confirm on code creation in SAP systems.

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• Create PIR & Vendor Code: System will generate the SOSR form, with all the relevant information collected throughout the process. Users have the ability to download this SOSR form and send it to the supplier. Purchasing if have received the signed SOSR from the vendor can upload the signed SOSR pdf file in the system which is mandatory. If not received then can provide the remarks and submit the task.

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• Previous Task Data Section: This section provides users all the details that have been entered during project run by the users prior to his tasks. So that he can take any reference to the comments if any. Users need to click on each function name to expand the panel to view all the required details entered by that function.

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• Material Dashboard: Once the RMQ Material Qualification process is completed and Material is approved, the same can be visible in the Material dashboard. Users, if required can see all the history and documents associated with that Approved Material.

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Material Qualification Dashboard Walkthrough

• Project Initiated:

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• Process Level view: User must click on the hyperlink under Column ShortId to open the process level view

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• Stage Level View: User can click the stages that are displayed as active to get more details about the tasks under this phase/stage, task owners, creation date, last modified date and an option to reassign the task.

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• Project On-Hold: The current Active Phase will be suspended and is represented by the below mentioned color along with its remarks.

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• Project Resumed: The on Hold process can be resumed again and will be displayed via Blue color, an indication to be active again. Resume comments can be seen at the bottom of the page under "Project Status Logs"

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• Project Killed: When the project is Killed "It cannot be reverted" and is represented via Red color.

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1. 1. NPD Workflow walkthrough

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• New Packaging Request Initiation: User first needs to search for the approved raw Material via Launch Material ID, Material Description in order to add a new packaging request. As soon as the user puts in all the relative information and select the project team the 'Submit' button will be enabled.

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• QM Views: User needs to provide the confirmation of QM views creation in SAP system.

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• Material Code Creation: This task will generate based on the input provided by Purchasing during request initiation i.e. if Material already exists then process will skip this task else generate it. system will generate the Material code creation excel sheet with all the related information which users can download and confirm on code creation in SAP systems.

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• Create PIR & Vendor Code: System will generate the SOSR form, with all the relevant information collected throughout the process. Users have the ability to download this SOSR form and send it to the supplier. Purchasing if have received the signed SOSR from the vendor can upload the signed SOSR pdf file in the system which is mandatory. If not received then can provide the remarks and submit the task.

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• Previous Task Data Section: This section provides users all the details that have been entered during project run by the users prior to his tasks. So that he can take any reference to the comments if any. Users need to click on each function name to expand the panel to view all the required details entered by that function.

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• Material Dashboard: Once the RMQ Material Qualification process is completed and Material is approved, the same can be visible in the Material dashboard. Users, if required can see all the history and documents associated with that Approved Material.

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1. 1. NPD Dashboard Walkthrough

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• Project Project Initiation: As soon as the project is initiated, you can find it in the Dashboard Summary List.

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• Stage Level View: The user can click the stages that are displayed as active to get more details about the tasks under this phase/stage, task owners, creation date, last modified date and an option to reassign the task.

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• last modified date and an option to reassign the task.

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   Security

1. 1. Permissions

Current permissions are being setup in the system as per below:

1. 1. Launch
RMQ
2. 1. Material Qualification Request –
      • Only Purchasing can initiate the request.
   2. Dashboard –
      • Super User – Can access full application without any filters.
      • Project Leader – Can see all the projects based on the Region(s) they belong to.
      • Regional User – Can see all the projects based on the Region(s) they belong to.
      • All users – Can access or see projects restricted only to their Plants.
   3. On-Hold, Resume & Kill Buttons will only be enabled for Purchasing & Super Users.
   4. Reassignment
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3. 1. – Only Task Owner, Project Leaders (as per Region), and super users can perform this activity.
4. Error handling & contact support

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• An automatic email will trigger the BPM support team if incase of any process failure via Freshdesk ticketing toolfailure.
• In case the user is facing any issues while performing any activity in the application or accessing the application, they may perform any if the below activities to trigger a support request:
  • Email to Freshdesk support:
    • Send an email to 'IS-CAPG-BPM@solvaysbs.freshdesk.com'
    • Provide all the details of the issue i.e. Task Name, Project Name, Issue details etc
    • If possible a snippet would help the support team rectify the issue in the shortest period of time.
  • Create a freshdesk ticket via Application "Solvay Support":
    • Click on the Home Icon at the header section.
    • Click on Solvay Support - Start
    • Enter the details and click on submit.
  • Open a ticket manually via Freshdesk:
    • Login to Freshdesk Tool URL - https://sbs-support.solvay.com
    • Choose an option to create a new ticket, and chose the below options:

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• the application or accessing the application, they may perform any if the below activities to trigger a support request:

  • For quick resolution you have to raise a request from the application itself via option "Support" at the top right corner. This will automatically generate a ticket and our support team will act accordingly. 

  • You can even raise ticket via Service One (BMC Helix) for any IT related changes by choosing the below options

  • Catalog→ IT Foundation→ Business Process Management→ Workflow services.