Page History

In March 2016 there are two ways to provide access to Complaint dashboard.

- in Sales-Force, from the ANALYTICS tab:

In this case, SFDC user must be authorised using QlikView access ,using ANALYTICS . At the beginning, a specific tab "Analytics-Complaint" had been foreseen to access to complaint-dashboard without any access from Analytics. Now Access to Qlikview Complaint dashboard from SFDC is based only on GBU , no restriction on Sales Rep nor Zone)

- via QlikView access point (not from SFDC user)

In this case, if user has no access to Analytics in SFDC must be declared as Qlikview user for Complaint dashboard (authorisation given at Qlikview level only). In QlikView, the user is defined to access to 1 or several GBUs