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For quick resolution you have to raise a request from the application itself via option "Support" at the top right corner. This will automatically generate a ticket and our support team will act accordingly. 

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You can refer to the SSO FAQs document that contains all the SSO related information on how to access the application from browser and even open the application via email notifications.

How to access the Material Qualification Procedure?

You can refer to the procedure document here.