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Info
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titleProcess Owner
GBU Sales & Marketing / Finance
Info
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titleD&PS Expert
Miriam Luttrin
Access Rights and Dashboard Entry Points:
 
  
Entry Points - Users may use the Analytics dashboard via 2 different paths depending on whether or not the user has access to Sales Force.
  1. Colleagues who do not need Sales Force access may still access Analytics. The entry point for these users will be the traditional Qlikview AccessPoint. Click here and save the link to your favorites.
  2. Sales Force users should enter via the "Analytics" tab. You may have to add the tab by using the "+" sign in Sales Force. 

Access Rights - Depending on whether or not the user has access to the CRM Sales Force, requesting accesses and validation processes may differ.
  1. Sales Force users should enter a "Need Help" request directly in Sales Force, which will create a ticket in Freshdesk in order to request or modify their Analytics accesses. Validation will be done as each GBU directs.
  2. Colleagues who do not have Sales Force can request access by completing this formValidation in this case will be done with your GBU's CFO or
WW
  1. world wide financial controller.
  2. The same rules are applied for the Quality part of the dashboard. 
    • If the user has access to Analytics via Sales Force they automatically have access to the
complaints
    • Quality part. 
    • If they do not have access to Sales Force or have access but are not granted rights to Analytics, they can request a specific access to only
complaints
    • quality. This may be done via the above form by specifying
Complaints
    • quality dashboard in the text. These users have to access via the Qlikview AccessPoint.
    • The validation for users to access via Qlikview AccessPoint will be done by the GBU's quality manager.
 
For Analytics,
the
the access rights may be restricted by the following perimeters (this doesn't apply for for the
Complaints
Quality pages): 
- GBU
- Group of Activity
- Region
- with or without Margin
- Sales Rep code
For 
Complaints 
CRM Quality pages: The only restriction is by GBU
, using
and uses the GBU field from SFDC or our additional
xls file
excel file.
For BW Access, click HERE.
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titleTarget Users
  • Sales
  • Marketing
  • Controlling
  • Supply Chain
  • Quality
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titleAuthorization & Rights
All the accesses must be validated by:
GBU CRM Champions
or
Immediate Supervisor for Novecare GBU.
Margin data MUST be validated by CRM Champions/Finance Directors
Click here for the Access form to get access to Analytics
.Access Rights and Dashboard Entry Points - Click here for descriptions
.