Key Business Issues expressed by GBUs and Functions during different events (Quarterly Customer Dashboards, One-to-one meetings, SBS GBU Steercos, etc.). The objective is to register, follow-up closely and monitor all key issues reported by stakeholders to define and implement action plans and improve the services delivered by SBS.
Number of Business Issue created, closed pending on the selected periodAverage time to close a Business Issue (calendar days)Number of Business Issues by Action Type on the selected periodTrend of Business Issues by Month with a split by StatusNumber of Business Issues ranked by GBU/function, by Process or by TypeNumber of Business Issues by Zone or by Event Group on the Selected periodDetails of Pending Business Issues with the Reference, the aging, the status, the priority...The list of Closed Business Issue with the same details is available by clicking on "Closed"
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