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CRM Team |
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Diogo Paive & Laurence De-Zeeuw |
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EMEA: Stéphane Bourgeaud-lignotNAM/LAM: Karina TsujiAPAC: Lilian CheongMiriam Luttrin |
General Description - Analysis: |
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The Analysis tab in the Complaints section contains 2 indicators and a details table that are useful in analyzing complaints data for your business.The Complaints Analysis graph allows you to analyze your complaints by one of several views. At the top, it shows the number of complaints received and the percentage of them that are currently closed. The graph itself displays the number of complaints by Resolution site, created month, received month, sub motive, motive, and product lvl 3 (X axis) and by status, product lvl3, closed, and recurring (Y axis). Use the cyclical to toggle the views as indicated below:
The Split by Motives graph displays the percentage of complaints split by each motive or sub motive. (Use the cyclical to change views):
The table at the bottom allows for in depth analysis of the complaints themselves by categories directly related to data from SFDC (Salesforce.com). Use the indicated blue arrows to link directly to the complaint itself in Salesforce:
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CRM Salesforce | CRM Salesforce |
BW | BW_QRY_DBSDSO14_0001 |
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Authorization & RightsAll the accesses must be validated by:GBU CRM ChampionsorGBU Quality ManagerClick here for the Access form to get access to Analytics.Access Rights and Dashboard Entry Points - Click here for descriptions. |