Syensqo IS - Customer Support

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changes.mady.by.user Camila JIMENEZ SANCHEZ

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CRM First Steps

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Introduction to CRM

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00. Navigation & Collaboration Tools

 


From Prospect to Sales

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01. Account & Contact Management

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02. Sales Planning & Account Plan

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03. Opportunity Management

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04. Quotation

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05. Market Segmentation

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06. Sales Reporting & Analytics

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07. Commercial Roadmap

 


Managing Customer Needs

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08. Complaint Management

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09. Sample Request Management

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10. Customer Request Management

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11. Mobility

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12. Voice of the Customer

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13. Webforms

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14. Transactional Pricing

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15. User creation templateCreation Template

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16. Contract managementManagement

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17. Novecare Price Advisor

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18. Customer Specific Requirement

 

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19. Competitive Insights & Competitors

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20. Cross BU Leads


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