To request any support or if you have identified a bug or incident , please create a Freshdesk ticket using Solvia platform : https://solvia.solvay.com/
you can copy users with email address , default priority is Low , then Submit . We advise you to put keywords in subject to ease dispatching to correct Agent : CRM - Complaint for example
Enter a ticket through your 'Home Page' > 'Helpful Links' > 'Need Help'. You will be redirected to Freshdesk.
You can't connect to Salesforce? Enter a ticket directly in Freshdesk: http://solvaysbs.freshdesk.com/support/home