...
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Would a customer contact be part of an account, but active at another account, then he can be identified as an “Involved Contact” for this second account. |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Involved contact for an account that first identifies the need to buy a particular product or service to solve an organizational problem |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Involved contact for an account whose views influence the buying center's buyers and deciders |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Customer Solvay is not directly doing business with, but is buying Solvay’s products |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Accounts identified at the level of the opportunity in Salesforce.com, that could influence the deal, or should be considered for their influence |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Third phase in the process to manage product requiring qualification opportunities (growth) in Salesforce.com. In this stage, there is a sample request for industrial testing purpose. |
| Glossary term | ||||||
|---|---|---|---|---|---|---|
| ||||||
Second phase in the complaint management process available in Salesforce.com. Internal investigation will typically be done by technical marketing, plant or supply chain. This step could include the 8D approach for complaint verification. |
| Glossary term | ||||
|---|---|---|---|---|
| ||||
The person responsible for investigating the complaint |