Syensqo IS - Customer Support

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Overview

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In this section, you will find information about:

  • How to send the acknowledgement email to the customer
  • How to notify the assignee

 

 

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Step By Step

Email to Customer

•Once the Complaint is logged in the system, it is time for David to send an Acknowledgement Email to the customer.  The purpose of the communication is to acknowledge to the customer that the Complaint has been logged correctly and that it is taken into consideration.
•The Complaint acknowledgement is issued by email to all contacts maintained in the customer Complaint. David can send the email by clicking on the Send Acknowledgement Mail button.
•In addition to the predefined Contacts, David can also input any valid email address as CC.
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While answering to Italian customer, CARO/A has been changed to Gentile CLINTE without any mention of the name/contact of the customer.

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Assignee Notification

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