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| Version | Date | Description | Author |
|---|---|---|---|
| v.1 | 30.03.2017 | Creation | Jeremie Seabra |
| v.2 | 13.04.2022 | Update | Anne Gilles |
| v.3 | 26.08.2022 | Update due to CCCME-5915 : warnings related Questionnaire response time | Sebastien ROUXEL |
Reference Documents
folder 03. Business Rules & Queues
| GBU | Business Rules and Queue Members |
|---|---|
| Aroma Performance |
| Novecare |
| Technology Solutions |
| Oil & |
| Gas |
1. Functional Process
Process Overview
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- The new Owner – if your GBU has implemented assignment rules and the owner has changed automatically to a specific User or to a Queue, the new Owners will receive the Notification Email.
- The previous Owner (if not a Queue) – normally the previous owner is the User that changed the Status and triggered the notification. He/she will be also notified to ensure that the correct Owner has been assigned
- The Case Team – all Case Team Members, independent of their Role will receive the Notification Email
- Solvay Contacts on Notification Rules – group of contacts (not necessary Salesforce Users) that are selected to be notified when the Status is changed based on each GBU Rules.
Note: Here is the list of customer request notifications that Novecare is affected by.
4. Specific Rules & Automation
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the configuration is designed in the GBU excel file :
| Google Drive Live Link | ||
|---|---|---|
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Appendix
| Anchor | ||||
|---|---|---|---|---|
|
GBU | Definition |
|---|---|
EP | GBU Customer Segmentation: Account Type = Standard Account - 15 Days |
GBU Customer Segmentation: Account Type = Key Account - 10 days | |
Account: Partner Type = Prospect - 1 month | |
Account: Partner Type ≠ Prospect AND GBU Customer Segmentation: Classification = A/B - 1 month | |
Account: Partner Type ≠ Prospect AND GBU Customer Segmentation: Classification = C - 2 months |
| Anchor | ||||
|---|---|---|---|---|
|
GBU | Type | Sub-Type |
|---|---|---|
Questionnaire | General Sustainable development/Environmental/Social/Ethical | |
Product specifications | ||
Regulatory request | ||
| Coatis | Audit | |
| MSDS / SDS / FDS | ||
| Reach questions | ||
| Regulatory Questions | ||
| Questionnaire | General Sustainable development/Environmental/Social/Ethical | |
| Product specifications | ||
| Certificates | ||
| Technical Request | Moldflow/MMI Others Sinterline Testing | |
| Other | ||
| Fibras | MSDS / SDS / FDS | |
| Questionnaire | General Sustainable development/Environmental/Social/Ethical | |
| Agreement | ||
| Price | ||
| Freight | ||
| Publicity | ||
| Technical Request | Moldflow/MMI Others Process Improvement Product Improvement Sinterline Testing | |
| Certificates | Domestic Homologation External Homologation | |
| Other | ||
| Novecare | Regulatory | Raw Material Questionnaire (RMQ) Regulatory Questions |
| Quality | Additional tests Analytical Methods/Technical Issues Audit Requests Certificate/Questionnaire Shelf life extension TDS | |
| PolyTechnyl | Specific Service Request | Technical Request |
| Product Regulatory certificates | Halogen declaration IMDS MSDS/SDS/FDS Others REACH RohS Tox / Ecotox | |
| Customer agreements | Commercial contract Logistic/SC agreement Others Quality agreement | |
| Product Performance data | PDS/TDS Product specifications Specific data or report | |
| Questionnaires & Questions | Env./Social/Ethical General purpose Others Regulatory Sustainable Development | |
| Solvay Energy Services | Invoice | Claim Duplicate Request Explanation Incorrect/Missing Data Others Taxes |
| Distributor Service Request | Data Transmission Grid connection Inception and Termination Intervention related to electricity meter device Others Quality of electricity | |
| Tariff optimisation | ||
| Other | ||
| Special Chem | Quality Agreement | |
| Other | ||
| Silica | Questionnaire | General Sustainable development/Environmental/Social/Ethical |
| MSDS / SDS - PDS / SRDS | ||
| Certificates | ||
| Regulatory Documents | ||
| Technical Request (Silica) | ||
| Silab | Specific Standard | |