Welcome to the EHS troubleshooting. You will find here most of the error messages, their meaning and solutions.

How to find some help?

At first, please read carefully this Troubleshooting page. You'll you will find here the most common issues spotted by the users and the way to solve it by yourself.

In a second time, you can please contact SBS -IS-Appli-Help@solvay.com for further assistanceSupport. 

Please include in your mail: the description of the issue, whth with screenshots , and error messages. If possible, in case of wrong values indicate what the figures should be.

When generating

EHS documents

SDS being released without Solvay logo

Problem: SDS being released without Solvay logo, with the error message showing {error: graphic file not found: E:\WWI\graphics\A_SOLVAY.PNG}.

Solution: To solve this problem, you need to contact Local Infrastructure team , to and correct "graphics" file in C:\Program Files (x86)\SAP\FrontEnd\SAPgui\wwi.

In For user in China, please contact china.infra-servicedesk@solvay.com.

In For APAC user exclude China, please contact apac.infra-servicedesk@solvay.com.

When Saving EHS documents

Cannot save SDS

Problem: After SDS generated successfully, you want to save it into your laptop. But saving is disabled with the following error message

.

Contact Local Infra team, to Solution: To solve this problem, you need to contact Local Infrastructure team and correct "wwi.ini" file in in C:\Program Files (x86)\SAP\FrontEnd\SAPgui\wwi.

For user in China, please contact china.infra-servicedesk@solvay.com.

 For APAC user exclude China, please contact apac.infra-servicedesk@solvay.com.