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Info
iconfalse
titleProcess Owner
--
Info
iconfalse
titleD&PS Expert
IS Expert | D&PS Support
David Tonda - IS Applications
Stéphane Bourgeaud-Lignot - D&PS
Miriam Luttrin



General Description

The SBS Support Dashboard contains key indicators to
measures
measure the performance and the quality of support given to users of ticketing tools
' users
by the Processes and IS teams. It gives a consistent view of the tickets volumetry and of the efficiency of the solutions provided.
Freshdesk is also the main source for Solvay Feedback regarding SBS (complaints, praises and suggestions)


Warning
titleDisclamer
Please read our disclamer about data accuracy (for 2016 data or time-related KPIs), by following this link.



Info
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titleTarget Users
  • IS
  • CRM / BRM
  • Processes
    Process Managers


Info
iconfalse
titleAuthorization & RightsSBS Support dashboard access
To get an access to the SBS Support dashboard, please fill-in the access form.
All the accesses must be validated by the
...
Access form 
 



Tabs

-- KPIs

Overview

Process View

IS View

Feedback

Advanced


General Dimensions
  • GBU
  • Zone (
    of
    from the
    user
    ticket - mapping based on the country)
  • Country (
    of
    from the
    user
    ticket)
  • Site (
    of
    from the
    user
    ticket)
  • Type (ticket type request)


Period of Analysis
  • Current year
  • Y-1