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Info
titleSupply Chain Excellence
Marie-Ange Carrier


Info
iconfalse
titleIS Reporting Coordinator
Diogo Paiva


Info
iconfalse
titleD&PS Expert
EMEA: Stéphane Bourgeaud-lignot
NAM/LAM: Karina Tsuji
APAC: Lilian Cheong



General Description

This indicator explores the time taken to confirm in the system an order to the customer from the order creation and the confirmation date given by the Back Office & Planners (Plant). The targeted KPI is 48 hrs.
KPI:
Order Confirmation Time
Scope:
    • Exclusion of material types
servicesa
    • services and packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
    • Exclusion of SOLD entities (consolidation method = SOLD)
  • Intra GBU flag = N
  • See this link to see the full default scope of the Customer Service KPIs by Sales Doc Types: Global Sales Order Doc Types
    • Calculation:


    KPI Name
    Calculation
    <=
    1 days
    2 Days
    Time to take the order confirmation is <=
    1
    2 daysIf Variation Days Confirmed <=
    1; Nb SO Confirmed; if Variation Days Confirmed > 1; 0=
    2
    days
    Time to take the order confirmation is = 2 days
    If Variation Days Confirmed =2
    ; Nb SO Confirmed; if Variation Days Confirmed > 2; 0
    bt 3 & 4 days
    3 to 9 Days
    Time to take the order confirmation is between 3 and
    4
    9 daysIf 3 <= Variation Days Confirmed <=
    4
    9; Nb SO Confirmed; if Variation Days Confirmed< 3 or Variation Days Confirmed
    >4
    >9;0

    bt 5 & 6 days

    Time to take the order confirmation is between 5 and 6 days
    If 5 <= Variation Days Confirmed <= 6; Nb SO Confirmed; if Variation Days Confirmed< 5 or Variation Days Confirmed >6;0
    bt 7 & 8
    >= 10 days
    Time to take the order confirmation is
    between 7 and 8 days
    If 7 <= Variation Days Confirmed <= 8; Nb SO Confirmed; if Variation Days Confirmed< 7 or Variation Days Confirmed >8;0

    bt 9 & 10 days

    Time to take the order confirmation is between 9 and
    >= 10 daysIf
    9 <=
    Variation Days Confirmed
    <= 10; Nb SO Confirmed; if Variation Days Confirmed< 9 or Variation Days Confirmed >10;0
    >
    10 daysTime to take the order confirmation is
    =10
    daysIf Variation Days Confirmed >10
    ; Nb SO Confirmed; if Variation Days Confirmed <
    =
    10; 0




    Info
    iconfalse
    titleTarget Users
    • Supply Chain Managers
    • Supply Chain Operational
    • Supply Chain Excellence
    • Logistics
    • Customer Service
    • Account Managers


    Info
    iconfalse
    titleAuthorization & Rights
    All the accesses must be validated by:
    Supply Chain Excellence
    Click here for the Access form to get access to the Global Supply Chain Dashboard.



    Technical Documentation
    Source:
    CORE - BW_QRY_MVSDCH01_0002
    QV -
    QVBW
    QVBW_QRY_MVSDCH01_0002
    Update:
    Daily
    Query filters applied:
    Source Information:
    Filters
    BWQVBW_QRY_MVSDSO57_0001
    Image ModifiedExclusion of material types: Services & Packaging (i.e. units in KWH): PF1/Z703  WP1/ZDIE WP1/ZVER WP1/ZUNB
    Image ModifiedExclusion of SOLD entities (consolidation method = SOLD)
    Dimensions:
    Global Overview of Dimensions



    		Order Confirmation Time
    Global Filters
    Period
    Month Year
    Order line Creation Month
    Organization
    GBU
    [CPFCTR1_2] BFC GBU
    Group of Activity
    C_SUBACT2__CPFCTR2_2 - BFC Group of activities
    Sub-Activity
    C_SUBACT2__C_MAGNITU - BFC Activity 1
    Company
    [C_COMPCDE] Company_code
    Plant
    Zone
    [C_PLANT] Plant\Attributes\[C_GZONE] Geographie/Zone
    Country
    [C_PLANT] Plant\Attributes\[0COUNTRY] Country key
    Plant
    [C_PLANT] Plant
    Ship Destination
    Zone
    [C_SHIPTID] Ship-to party\Attributes\[C_GZONE] Geographie/Zone
    Country
    [C_SHIPTID] Ship-to party\Attributes\[0COUNTRY] Country key
    Corporate Group
    [C_SHIPTID] Ship-to party\Attributes\[C_CORPGR] CRM Customer Corp. Group (PRS)
    Ship Destination
    [C_SHIPTID] Ship-to
    Product
    Product Hierarchy
    [C_MATNR2] Material\Attributes\[0PROD_HIER] Product Hierarchy
    Product
    [C_MATNR2] Material\Attributes\[C_PROD] Coimmercial Product / Material Group
    Bulk/Packed
    [C_MATNR2] Material\Attributes\[C_BULKPAC] Transportation Group
    Packaging Type
    [C_MATNR2] Material\Attributes\[C_PACKAG] Packaging type
    Transport Mode
    [C_SHIPCD2__C_TR_MODE] Transportation mode
    Specific Filters

    Sales Office
    [C_SAL_OFF] Sales Office
    CSR
    [C_CUSTSAL__C_ZIPART] CSR (Sold-to)