Syensqo IS - Customer Support

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What is My Syensqo Portal?

Syensqo group wants to leverage customer experience to generate above market customer-driven growth. Other chemical companies are also embracing digital go to market models, it is critical for Syensqo to provide a unique customer platform with:

  • Total access and complete visibility into their own account

  • A personalized experience and a quick access to many services online to accelerate business collaboration

The objective is also to measure customer experience and performance across all existing self-service channels and gain insights about customers (purchase behavior, product interests, communication pattern).

Sections:

Users - Customer context

In 2018 pilot, we worked with Novecare on one of their main distributor: AZELIS. Today more distributers and customers have been onboarded.

The customer segment that is being addressed here is: DISTRIBUTOR and CUSTOMER. For more roll-out, please find more info here.


MSP Platform


Customer JourneyScreens
  1. User accesses to URL of the platform https://syensqo-crm.my.site.com/CustomerEngagementPlatform/login
  2. Accepts the cookies

3. Logs in with Username and Password



4. Access to online services:
  1. PRODUCT
    1. Solution Finder 
    2. Product Catalog (currently points to syensqo.com product finder - only public info)
  2. ORDERING
    1. Link to syensqo-ecommerce
    2. Sample request ordering
  3. DOCUMENTS
    1. Search and download of documents (SDS, RDS, TDS, General Statements, Certificates, Brochures & Marketing docs)
    2. Case (questions) request
  4. BANNER AND WEBINAR
    1. Links to events
    2. Watch webinars



The best way to get IT support is to use the new Service One Platform.